Case Study: A/C Tune-Up

Case Study: A/C Tune-Up

Western Heating & Air Conditioning provides solutions to your HVAC problems.  See how we helped this customer cool his home again.

CUSTOMER’S CHALLENGE:

Russell and his family live in Provo and noticed that they couldn’t feel as much cold air coming through their vents and figured it was just a problem with their blower filter being clogged.  Like most people, they put the issue aside and forgot about it.  Thankfully they are Monument Club Members, so Western gave them a call reminding them that it was time for their routine tune-up at a discounted price.

WESTERN’S SOLUTION: 

One of Western’s Most Wanted Technicians, Adam, was sent to visit Russell for a tune-up.  Adam first checked the outside A/C unit before going inside to make sure the unit itself was working properly.  From the outside, Adam saw that the A/C looked clean and damage free.  It wasn’t until he unscrewed the cover to see how dirty and cluttered it was inside the A/C unit.

There were cobwebs, leaves, and dirt everywhere.  After a 30 point Precision Tune-Up, Adam found that the A/C was working properly.  Like every tune-up Western does, Adam took the time to properly clean and clear out the inside of the A/C unit to prevent it from potential break downs or issues in the future.

FINAL RESULTS: 

Adam spoke with Russell and let him know that his diagnosis of the issue was that the system just needed to be cleaned and serviced.  He also mentioned that there was nothing wrong with the A/C unit besides that it was dirty on the inside, which could cause several problems in a few years since his A/C was 10 years old.  Adam helped switch the filter in Russell’s vents and had the A/C blowing cold air again.  Russell was glad he got a tune-up to rejuvenate his A/C and keep it in great shape and that Adam showed him how to keep his A/C clean so that it’d extend the life of the unit.

REMEMBER THIS:

1)  A/C units have an average 15 year lifetime.  Around this time different parts begin to wear and the unit can break down.  If your A/C is routinely maintained then you may be able to extend the life for several additional years.  That’s why we’ve provided the Monument Club for customers so we can keep track of their A/C for them!

2)  A/C units are easy to clean!  Adam has said that anyone can simply screw the cover off their unit, check what’s inside, and clean it out. Simply, all you need to do is to remove any debris, hose the outside and inside, and if any of the outside fins are bent, grab a butter knife and straighten them out!  There is a lot more to a tune-up than that, but those 3 things are basic things that homeowners can do.

3)  Every A/C is different, so be sure to call Western Heating & Air Conditioning today to have a technician come out to give your A/C tune-up to keep it running great.  It could save you hundreds, even thousands of dollars down the road to take a few minutes to clean and service your A/C unit.

Call 801-375-COOL or visit our website at timeforcomfort.com!