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  • We Do Things Right The First Time

Case Study: Repair or Replace My Furnace?

We Do Things Right The First Time.

Case Study: Repair or Replace My Furnace?

Summary: David Allen is a rental property owner in Utah County. There was a carbon monoxide leak from a furnace in one of his rental homes in Pleasant Grove, Utah. Mr. Allen was unsure if it needed repaired or replaced. He contacted Western Heating and Air for a second opinion, after having received a bid from another company already. Western Heating and Air sent out a tech, who then performed an analysis on the unit and was able to resolve Mr. Allen’s issue.


Customer’s Challenge:

In October of 2016, Mr. Allen discovered a carbon monoxide leak from a furnace in one of his rental properties in Pleasant Grove, Utah. He called an HVAC company to come look at the furnace and repair it. They gave him a bid for replacing his furnace, which Mr. Allen felt was misquoted and was unsure that replacing the furnace was necessary. Mr. Allen chose to call Western Heating and Air for a second opinion.

Western Heating and Air’s Solution to the Challenge:

The same day Western Heating and Air received Mr. Allen’s call, they sent one of their Most Wanted technicians, Jose Lobo to visit Mr. Allen’s rental home to inspect the furnace. Jose thoroughly tested the furnace as well as looked at the water heater. Mr. Allen said, “The technician was very helpful, clearly explaining what was wrong as well as the advantages and disadvantages of repair versus replacement.” Jose gave Mr. Allen the option to repair or replace the appliances.

 

 

Jose - One of Western's Most Wanted Technicians
Jose Lobo, Western Heating & Air Technician

 

Final Results:

Mr. Allen chose to replace both the furnace and water heater. Mr. Allen shared, “When I chose to replace I was given a good price that was $650 less than a competitor’s bid.” Western Heating and Air replaced the furnace and water heater on schedule, as promised. When asked if he would use Western Heating and Air again, Mr. Allen said, “My technician was polite and professional, I felt he went the extra mile to make sure I was satisfied. I will ask for him next time I need heating work.”


Call 801-375-COOL or click the button below.


If you are looking to repair or replace your furnace this year, schedule a full furnace assessment with us and get ready to experience a whole new level of service with Utah’s Most Wanted Technicians.

 

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Grateful To Our Clients Thank You Utah!
Kirt Prestwich
Kirt Prestwich
13:45 10 Apr 21
We had an Air Scrubber system installed by Hunter. Great guy, friendly, knowledgeable very easy to speak with. Great with explanation and some future advice. Been using Western for many years from clear back when I owned apartments.
Chuck McDonald
Chuck McDonald
21:29 08 Apr 21
Robert Parry is a courteous, diligent employee and very personable. He arrived in a timely fashion, used shoe protectors, and went about his task promptly. Very happy with Robert and all of the technicians that have visited our home.
Shari Heywood
Shari Heywood
16:09 08 Apr 21
Western has been taking care of our Heating & Cooling needs for 2 years now & we love them! They are efficient, knowledgeable, & always professional. Thank you for your great customer service! 😊😊
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