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  • We Do Things Right The First Time

Major problem alleviated during furnace tune up in Pleasant Grove!

Google Rating
4.9
Based on 484 reviews

Are you still wondering if you really need a furnace tune up?

One Pleasant Grove home owner is very grateful that he called us to do his furnace tune up!  Because our technician, Richard, was very thorough and observant, he helped find a MAJOR problem that we were able to fix!

Upon completion of tuning up the furnaces, Richard looked around the mechanical room just to make sure everything in there was good. He noticed some soot on the water heater and decided to make sure that the venting system was working properly.

Major problem alleviated during furnace tune up

On further inspection, he found that flue gases had been spilling out of the water heater flue and getting so hot that it melted the plastic on the top of the water heater.  The flue gases should be going out the vent, not spilling onto the water heater.

Richard problem2

Richard called Jim out and he inspected the flue piping and found this in the attic. The venting had come apart and was not allowing the flue gases to leave the home. Instead, all of the flue gases were being forced out of the water heaters and filling the home with the exhaust from the furnace and water heaters.

Ricahrd problem3What a dangerous situation for a home owner!  Luckily, Jim was easily able to fix this venting problem and make this home MUCH safer!

We are so grateful that we have technicians like Richard, who go beyond the typical furnace tune up to make sure that home owners are safe!  Great job Richard!

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Grateful To Our Clients Thank You Utah!
Courtenay Stevens
Courtenay Stevens
20:36 23 Feb 22
Tyler and Carter were efficient, helpful, and courteous. They walked us through our new system and explained everything so we could use and maintain the system after they left. Great experience!
Forrest Hale
Forrest Hale
17:26 04 Feb 22
Devante did a good job. I would recommend him.
JB Graham
JB Graham
21:00 03 Feb 22
Brady and LT (and the entire Western Heating & Air Team) have been amazing through a less than ideal scenario. Our outdoor unit with our ductless system was having issues and completely went down on two occasions. Once they figured out the issue, they got a warranty claim in process and quickly got the new unit installed (Brady and LT are true professionals and pros at what they do). Our family feels in good hands with Western Heating and Air, and appreciate all the compassion and hard work to help us through this less than ideal scenario with the problems we had with the outdoor unit. THANK YOU!
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