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  • We Do Things Right The First Time

Major problem alleviated during furnace tune up in Pleasant Grove!

Google Rating
4.9
Based on 471 reviews

Are you still wondering if you really need a furnace tune up?

One Pleasant Grove home owner is very grateful that he called us to do his furnace tune up!  Because our technician, Richard, was very thorough and observant, he helped find a MAJOR problem that we were able to fix!

Upon completion of tuning up the furnaces, Richard looked around the mechanical room just to make sure everything in there was good. He noticed some soot on the water heater and decided to make sure that the venting system was working properly.

Major problem alleviated during furnace tune up

On further inspection, he found that flue gases had been spilling out of the water heater flue and getting so hot that it melted the plastic on the top of the water heater.  The flue gases should be going out the vent, not spilling onto the water heater.

Richard problem2

Richard called Jim out and he inspected the flue piping and found this in the attic. The venting had come apart and was not allowing the flue gases to leave the home. Instead, all of the flue gases were being forced out of the water heaters and filling the home with the exhaust from the furnace and water heaters.

Ricahrd problem3What a dangerous situation for a home owner!  Luckily, Jim was easily able to fix this venting problem and make this home MUCH safer!

We are so grateful that we have technicians like Richard, who go beyond the typical furnace tune up to make sure that home owners are safe!  Great job Richard!

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Grateful To Our Clients Thank You Utah!
Brian Berrett
Brian Berrett
02:26 21 Jan 22
Easton Frisby Did a fantastic job on maintenance and repair of our furnace. He answered many of my questions that were very complicated and couldn’t be answered by previous HVAC technicians from other companies. I hate paying money for things like air conditioner and heating maintenance, but they did such a good job that I signed up for a maintenance plan.
Kayla Thompson
Kayla Thompson
16:58 18 Jan 22
Taylor was awesome and able to return in a timely matter with part needed. Jeff was able to quickly diagnose what was going on with my system! Kayla was very helpful along with Rachel in office getting my rental unit scheduled very fast compared to other companies.
Catherine Shumway
Catherine Shumway
19:01 13 Jan 22
The technician, Brennan, was exceptional! During our follow up call he explained everything about the unit and its performance in detail, the adjustments made to improve functionality, and recommended an item I will have have done this coming year. Can’t say enough good things about Western Heating & Air!
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