Orem, Utah 801-682-4840

Lehi, Utah 801-850-0997

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Nearby Now Reviews

4.9

Based on 945 reviews

Google Rating

4.9

Based on 221 reviews

Western Heating & Air Conditioning

4.9

Josh B

01:26 08 May 21

jessyfeveryear

19:23 07 May 21

Chris R

04:09 07 May 21

Western was very responsive (someone was able to come by the day we called). Ben N. was a great technician. He explained what he found out and what he was doing and answered my questions. He figured out the problem and gave a clear recommended course of action. Importantly, he did not try to pressure me or upsell me on anything.

Delta Force Power

15:58 16 Apr 21

Unprofessional! The repair guy called out a salesman who was very unprofessional and tried to pressure my mom (who is 75 yrs old) to buy a new furnace. I finally had to step in and say no.

Kirt Prestwich

13:45 10 Apr 21

We had an Air Scrubber system installed by Hunter. Great guy, friendly, knowledgeable very easy to speak with. Great with explanation and some future advice. Been using Western for many years from clear back when I owned apartments.

Chuck McDonald

21:29 08 Apr 21

Robert Parry is a courteous, diligent employee and very personable. He arrived in a timely fashion, used shoe protectors, and went about his task promptly. Very happy with Robert and all of the technicians that have visited our home.

Shari Heywood

16:09 08 Apr 21

Western has been taking care of our Heating & Cooling needs for 2 years now & we love them! They are efficient, knowledgeable, & always professional. Thank you for your great customer service! 😊😊

Elizabeth Crowe

15:52 08 Apr 21

We can't say how much we appreciate your professional and affordable services!

Kristin Whipple

13:26 08 Apr 21

Jacquelyn Monyok

02:36 08 Apr 21

Taylor did a fantastic job today! He’s professional, knowledgeable and trustworthy. Thanks Taylor!

Kade Randall

23:04 07 Apr 21

Jeff’s great!

Thomas Wright

19:31 07 Apr 21

sarah taylor

17:22 07 Apr 21

Yasha Unknown

21:17 05 Apr 21

Natasha King

20:44 05 Apr 21

Kade was professional and communicated well about the needs of our system. I appreciated that I didn't feel like he was trying to sell me extra repairs or services that I didn't need.

Robert Jewett

18:16 05 Apr 21

Dave Broach

14:57 04 Apr 21

Michael Karr

23:40 03 Apr 21

Rosemary McKee

14:37 02 Apr 21

Technician was on time, followed safety covid protocols. Answered questions, covered all areas of the inspection of air conditioner and furnace and advised of their conditions, made recommendation but was not pushy in trying to up-sell anything

fashionmoda89

23:55 01 Apr 21

Julie Uppendahl

23:13 01 Apr 21

Sam Brown

22:24 01 Apr 21

Lorissa Nelson

21:42 01 Apr 21

Very nice and professional

John Hill

17:43 01 Apr 21

We had arranged with WH&AC to do a maintenance check on our air-conditioning system before hot weather sets in. The response was timely. Gabriel, the technician arrived, on time. He explained what he was going to do and indicated about how long it would take. He was polite and efficient. He wore a mask and respected the social distancing guidelines in the current pandemic.

Diane Bridge

16:33 01 Apr 21

Kade was not only professional but Pleasant and friendly. He explained what needed to be done in a way I could understand and outlined several options to accomplish it. I really appreciate that he didn’t just try to sell me something I didn’t need. I have used this company for several years and have never been disappointed in their service. Each tech has been knowledgeable and cared for us well.

Jeff Long

23:25 31 Mar 21

Wes the technician was friendly and polite. He found the issue quickly and got us back up to temperature. Thanks!

Raymond E. Yeiter

20:36 31 Mar 21

Lisa Mosman

05:53 31 Mar 21

Robert from Western was courteous, thorough and trustworthy. I recommend Western!

Jonathan Wang

02:39 31 Mar 21

Mike Hall

23:55 30 Mar 21

Have been using Western Heating and Air Conditioning for over a decade. Always good service and good people.

Yvette Jones

16:39 30 Mar 21

I was very happy with my experience with Western Heating and Air. They were very friendly, professional, responsive, fast and did a high quality install on our AC unit.

Danny Smith

15:42 30 Mar 21

Ben arrived on time and explained what he would be doing and started to work. He was very courteous and wasted no time. When finished he went over the paperwork and explained his findings. A great company to work with.

Carolyn Smith

15:41 30 Mar 21

Cheri MaGee

15:20 30 Mar 21

I was very pleased with the technician and the service provided. Did a great job, friendly and arrived on time to the appointment scheduled.

Lawrence Green

02:50 28 Mar 21

Robert did a great job installing a new thermostat and kick starter. He's the best!

Greg Hendrix

15:21 27 Mar 21

Robert was on time. He respected the social distancing rules. He was quick and explained everything he did. He answered my questions. He was friendly and was eager to help. When he was finished in the areas of the house he turned off all the lights and shut the doors...thoughtful touches

Melissa James

19:57 25 Mar 21

We subscribe to their annual maintenance service and think it is a great value for such great service. They always have arrived on time and the technicians are always knowledgeable and friendly.

Lori Le

18:28 24 Mar 21

Brian Gabrielson

22:25 23 Mar 21

Diane Thompson

20:01 23 Mar 21

Wes was great. He explained everything in detail and recommended what we needed to prolong the life of our furnace/ac. He was friendly and professional

Cheralee Rasmussen

19:48 22 Mar 21

Daniel Williams

22:00 19 Mar 21

Ryan was punctual, professional, got things working and was clear at communicating.Edit: I may have spoke too soon. The heat didn't kick on last night (the night after Ryan came out). The blower was going before Ryan came out yesterday (in fact that was all that was going), but now this morning that isn't going either.I've reached out to Western via phone this morning and spoke with Emily. She set expectations that Ryan will be giving me a call.Edit 2: Ryan was off today so Western sent Ben out, who identified the issue as a bad fuse caused by a cable that was unplugged (I'm guessing it just got bumped while other maintenance was being done). He replaced the fuse, hooked things back up and got things working again. He also took some time to show me the layout of the furnace.Thanks guys! I look forward to working with you more in the future.

Dennis Ercanbrack

23:11 18 Mar 21

Arrived on time & performed needs in very thorough manner. Addresssed all concerns and answered all questions very professionally.

David Hardy

20:55 18 Mar 21

Charles Coleman

18:11 18 Mar 21

Ethan Yao

17:59 15 Mar 21

Candace Chilcott

01:01 14 Mar 21

Excellent service

Hannah Sanders

17:16 13 Mar 21

I was not there myself to meet the technician and work with him, but over the phone Joe Abbatiello explained things very well and was to the point and concise. My mom, who WAS there, said he was very nice and professional and even stuck around to help investigate a major food coming from the neighbor’s condo that was seeping into my home. I also appreciated that he showed a lot of concern for other problems with standing water in my home with the air conditioning and advised in a very well-intentioned manner to have the problem addressed. He was not trying to get me to spend more money on his efforts or Western heating and air; he just wanted the best for my home and its safety. He made a stressful situation disappear in a matter of an afternoon. Thank you, Joe!

Carolyn Steele

22:01 12 Mar 21

Good service

Nathan Nielsen

02:26 12 Mar 21

Kade and Jake were very friendly and professional. They were open and honest about what the issues were that we were dealing with and the repair costs were reasonable. Thank you!

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