Contact Virtual Service Schedule
1service
2details
3customer
4returning
5schedule
  • We Do Things Right The First Time

Why Do Customer Reviews Matter When I’m Looking for An HVAC Company?

Google Rating
4.9
Based on 484 reviews

Why Do Customer Reviews Matter When I'm Looking for An HVAC Company?When you are looking for a reputable HVAC company, you may be overwhelmed by the options that you have. To try and narrow things down, you may start to research the companies in your area. Many people look to review sites such as Google Reviews and Yelp to look at past customer reviews on their services. But why do these customer reviews matter so much when choosing an HVAC company? Here are a few reasons why they are important.

Peer Reviewed and Approved

You trust what other people say when they are in a similar situation. When you are having issues with your heating and cooling system, things can get stressful. This is especially true when the weather can get extreme during winter or summer. You can trust other people when they are going through the same thing. If many customers have good things to say about an HVAC company, you have more confidence in their services.

Avoiding the Duds

If you notice a large number of negative reviews associated with an HVAC company, you will want to take notice. It is normal for any business to have one or two bad reviews from customers that may be very vocal about their experience. However, if you start noticing a trend of many negative reviews, it is one business you may want to pass over.

Good Experience? Remember to Review

After you have chosen an HVAC company, remember to let them know about what you thought about their experience. If you had a great experience, go online and leave a positive review so other people can reference them. If you were not satisfied with their service, speak to them and ask them about how they may be able to make it up to you. Many companies will bend over backwards to help their clients.

For more information on our HVAC services,

» «
Grateful To Our Clients Thank You Utah!
Courtenay Stevens
Courtenay Stevens
20:36 23 Feb 22
Tyler and Carter were efficient, helpful, and courteous. They walked us through our new system and explained everything so we could use and maintain the system after they left. Great experience!
Forrest Hale
Forrest Hale
17:26 04 Feb 22
Devante did a good job. I would recommend him.
JB Graham
JB Graham
21:00 03 Feb 22
Brady and LT (and the entire Western Heating & Air Team) have been amazing through a less than ideal scenario. Our outdoor unit with our ductless system was having issues and completely went down on two occasions. Once they figured out the issue, they got a warranty claim in process and quickly got the new unit installed (Brady and LT are true professionals and pros at what they do). Our family feels in good hands with Western Heating and Air, and appreciate all the compassion and hard work to help us through this less than ideal scenario with the problems we had with the outdoor unit. THANK YOU!
Schedule Now Text Us Now