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Safety Protocol

Google Rating
4.9
Based on 484 reviews

What Are We Doing To Protect You? New Protocol For COVID-19

As we continue to monitor the unforeseen situation that is present with the coronavirus (COVID-19) and associated illnesses, Western Heating & Air has developed a safety policy to maintain a safe and healthy environment for all team members, visitors, customers and stakeholders.

Western Heating & Air wishes to ensure all customers that we have continuity plans in place to deliver uninterrupted service and support to customers as we navigate the uncertainty of COVID-19.

Our Team

Western Heating & Air Conditioning has implemented an extensive COVID-19 Policy accompanied by Western Heating & Air’s COVID-19 Temporary Risk Management Procedures. We have implemented additional sanitization and cleaning protocols in our office, warehouses, fleet vehicles and work locations. We have equipped field staff with necessary equipment to ensure safe working procedures in homes and businesses of our customers. We have increased options for remote work where possible. The policy and procedures set in place are largely precautionary and will be constantly monitored and adjusted.

Western Team Wearing Masks

Our Plan

No employees showing symptoms of COVID-19 will be working while showing symptoms, and will not return until medically cleared. Prior to each home visit, our dispatcher or technician will text or call to confirm the appointment. At this time, we will describe the increased sanitary measures and confirm nobody at the location is experiencing symptoms of COVID-19, or has experienced symptoms within the past 48 hours. We encourage those who are well to keep their appointments and respect customers who are ill or high risk and wish to reschedule. Every effort to reschedule appropriately will be made.

We ask all customers to respect the health and safety of our team and community. Should you be experiencing any symptoms, please contact our office right away to reschedule.

As we continue to monitor the situation, further communications may be sent as an update.

Should you have any questions regarding this policy or wish to discuss our COVID-19 practices, please contact Ryan Snow at 801-477-5917 or ryan@westernheatingair.com.

Thank you,

Ryan Snow

President, Western Heating & Air

Western No Contact Service Calls 300 1
Grateful To Our Clients Thank You Utah!
Courtenay Stevens
Courtenay Stevens
20:36 23 Feb 22
Tyler and Carter were efficient, helpful, and courteous. They walked us through our new system and explained everything so we could use and maintain the system after they left. Great experience!
Forrest Hale
Forrest Hale
17:26 04 Feb 22
Devante did a good job. I would recommend him.
JB Graham
JB Graham
21:00 03 Feb 22
Brady and LT (and the entire Western Heating & Air Team) have been amazing through a less than ideal scenario. Our outdoor unit with our ductless system was having issues and completely went down on two occasions. Once they figured out the issue, they got a warranty claim in process and quickly got the new unit installed (Brady and LT are true professionals and pros at what they do). Our family feels in good hands with Western Heating and Air, and appreciate all the compassion and hard work to help us through this less than ideal scenario with the problems we had with the outdoor unit. THANK YOU!
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