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Safety Protocol

Google Rating
4.9
Based on 474 reviews

What Are We Doing To Protect You? New Protocol For COVID-19

As we continue to monitor the unforeseen situation that is present with the coronavirus (COVID-19) and associated illnesses, Western Heating & Air has developed a safety policy to maintain a safe and healthy environment for all team members, visitors, customers and stakeholders.

Western Heating & Air wishes to ensure all customers that we have continuity plans in place to deliver uninterrupted service and support to customers as we navigate the uncertainty of COVID-19.

Our Team

Western Heating & Air Conditioning has implemented an extensive COVID-19 Policy accompanied by Western Heating & Air’s COVID-19 Temporary Risk Management Procedures. We have implemented additional sanitization and cleaning protocols in our office, warehouses, fleet vehicles and work locations. We have equipped field staff with necessary equipment to ensure safe working procedures in homes and businesses of our customers. We have increased options for remote work where possible. The policy and procedures set in place are largely precautionary and will be constantly monitored and adjusted.

Western Team Wearing Masks

Our Plan

No employees showing symptoms of COVID-19 will be working while showing symptoms, and will not return until medically cleared. Prior to each home visit, our dispatcher or technician will text or call to confirm the appointment. At this time, we will describe the increased sanitary measures and confirm nobody at the location is experiencing symptoms of COVID-19, or has experienced symptoms within the past 48 hours. We encourage those who are well to keep their appointments and respect customers who are ill or high risk and wish to reschedule. Every effort to reschedule appropriately will be made.

We ask all customers to respect the health and safety of our team and community. Should you be experiencing any symptoms, please contact our office right away to reschedule.

As we continue to monitor the situation, further communications may be sent as an update.

Should you have any questions regarding this policy or wish to discuss our COVID-19 practices, please contact Ryan Snow at 801-477-5917 or ryan@westernheatingair.com.

Thank you,

Ryan Snow

President, Western Heating & Air

Schedule a virtual appointment with a certified technician or a HVAC replacement specialist, anytime… anywhere! You’ll quickly be able to determine if your concerns can be solved.

Western No Contact Service Calls 300 1
Grateful To Our Clients Thank You Utah!
sharrif dajany
sharrif dajany
16:43 23 Jan 22
Easton was very personable and very knowledgable. He walked us through the whole process as he made the repair. He also diagnosed some other issues that were going on and offered some potential solutions. He came out on a Saturday and his rates were the same as Monday thru Friday, and his service call rate was very reasonable. I would not hesitate to use his services again.
Emily Merrell
Emily Merrell
19:54 22 Jan 22
He did a great job! Thanks, Brenan!
Aaron Evans
Aaron Evans
19:31 22 Jan 22
Western Heating and Air has always taken great care of me as a customer. Spencer recently came with another technician he was training and they were super professional and did a great job looking over my HVAC system. Also did a minor repair.
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