We also provide indoor air quality services to help improve the quality of your indoor air to make it healthier for you and your home. Having too much dust, dirt or moisture can lead to issues with your health as well as cause features of your home to become weathered or deteriorated.
We understand the importance of keeping your home comfortably heated and cooled throughout the year, which is why we operate Monday through Saturday from 8:00am-8:00pm to offer you service when it is most convenient for you. We also have a Western Savings Club to make maintaining and repairing your home’s heating and air conditioning system more affordable.
Call us today to get your furnace or air conditioning repaired, maintained or replaced. Scroll down to read reviews from customers in your neighborhood!
Local Reviews
for American Fork, UT
Powered by Nearby NowOur Reviews by City
great service
Melissa - American Fork, UT
Response from Western Heating & Air Conditioning (Lehi):
Thank you Melissa for the 5 star review for Jeff
Easton di a terrific job in servicing my furnace. Very professional.
Jack - American Fork, UT
Easton, your service rep., serviced my furnace this past week. He was very professional and efficient, completing my service in a timely manner. He should be considered a valued employee. He also noted the possibility of a future replace of a part in the furnace that tends to ware within a certain period of time.
Response from Western Heating & Air Conditioning (Lehi):
Hi Jack, we love your review for Easton, he is a very valued employee and we appreciate you taking the time to give him 5 stars.
Great Quality, Great Service, Great Experience!
Stuart - American Fork, UT
Our Service Tech Tyler did a great job of diagnosing the problem we were experiencing with our furnace. Job was done professionally and quickly. This was our first experience with Western Heating & Air, we were very impressed and will continue to ask for their assistance in the future.
Response from Western Heating & Air Conditioning (Lehi):
Stuart, we just love your review for Tyler B, welcome to the Western Heating + Air family.
Good experience 😀
Samuel - American Fork, UT
It was great and snappy service!
Response from Western Heating & Air Conditioning (Lehi):
Hello Samuel, we appreciate your kind review for Gabriel.
Professional service!
Norm - American Fork, UT
So grateful that western helped resolve a problem here in a fair and professional manner!
Response from Western Heating & Air Conditioning (Lehi):
Norm, we are so glad we could come visit you today. Thank you for the review for Gabriel!
The technician was polite, knowledgeable and thorough. Very satisfied with Western Heating & Air
Tauna - American Fork, UT
Response from Western Heating & Air Conditioning (Lehi):
Hello Tauna, we are very thankful for the 5 star review for Devante.
Ryan did AMAZING!
Jeff - American Fork, UT
Ryan helped get everything fixed. What more can I say? He took care of what was needed and everything runs great! Western Air is fortunate to have him. Thank you, Ryan!
Response from Western Heating & Air Conditioning (Lehi):
Jeff, you are so wonderful for leaving a exciting review! We are absolutely lucky to have Ryan H apart of our family at Western.
Diagnosis and Maintenance
Jed - American Fork, UT
Western Heating is dedicated to providing top notch customer service. They followed up on an issue and resolved it to our satisfaction. We appreciated this professional courtesy.
Response from Western Heating & Air Conditioning (Lehi):
Hello Jed, we are so grateful to have you apart of our Western Heating + Air family. We appreciate you both very much for the 5 star review!
Service
Jed - American Fork, UT
The technician did a diagnosis without disclosing the $175 fee and getting a verbal agreement to go ahead with the work. We were under the impression there was no fee to take a look since we have a service agreement. Instead we were presented with a labor charge after the fact and told it would be waived if we did the recommended work.
Response from Western Heating & Air Conditioning (Lehi):
Thank you Jed for giving us your feedback, our operations coordinator will be reaching out to you to discuss your concerns.
Very friendly
Holly - American Fork, UT
Quick and informative
Response from Western Heating & Air Conditioning (Lehi):
Hello Holly, it has been our pleasure to service your home, thank you for having Ben to your home.
Warm house again
Mia - American Fork, UT
It was easy to making an appointment with agent and receiving an updates when technician will come etc.. was very helpful. Technician was easy to talk and received technician's picture before we met the gave me a safety feeling.
Response from Western Heating & Air Conditioning (Lehi):
Mia, we are so grateful to have such a kind review for our team and Tracy. Thank you so much.
Service tech was knowledgeable and professional did a good job repairing my furnace vent pipe
Ted - American Fork, UT
Response from Western Heating & Air Conditioning (Lehi):
Ted, we appreciate your kind review for Tracy!
Great service
Neil/Deborah - American Fork, UT
Company and employees I can trust.
Great efficient service.
Jolynn - American Fork, UT
They go out of their way to take care of you and don't charge excessive prices to do it right.
Response from Western Heating & Air Conditioning (Lehi):
So happy we could be to your service Jolynn!
Great company
Denise - American Fork, UT
Have used Western for several years for maintenance on my furnace and air conditioner. Always a pleasant experience.
Response from Western Heating & Air Conditioning (Lehi):
We sure do love having you Denise apart of our Western family!
Service was great
kelly - American Fork, UT
We had a new furnace installed, very prompt and great job. Even came back to make sure thermostat was programmable.
Response from Western Heating & Air Conditioning (Lehi):
Kelly, we hope you can continue to stay warm this season!
Peace of Mind
Michael - American Fork, UT
Joe did a very thorough maintenance check on our AC system, giving us positive feedback on our keeping the system in top condition for an older system.
Response from Western Heating & Air Conditioning (Lehi):
Wonderful review and we appreciate the 5 stars.
Great service
Diane - American Fork, UT
Great, thorough, friendly
Response from Western Heating & Air Conditioning (Lehi):
Thank you for your 5 stars
Fast and Friendly Service
Henries - American Fork, UT
This is the first time I have used Western Heating & Air and I believe that I have found a company that I can trust and depend on for future needs. I was able to schedule an appointment the same day that I called and the service I received was impressive. The technician was knowledgeable and offered great customer service. He made sure that I understood all aspects of my air conditioning service and offered various options for repairs/replacement.
Response from Western Heating & Air Conditioning (Lehi):
Alexia, so glad we could be helpful to you!
Proficient, good service
Vincent - American Fork, UT
Bryston was very professional and efficient. He did a great job and should be valued as an exceptional employee of your business. He answered any questions I had to my satisfaction.
Response from Western Heating & Air Conditioning (Lehi):
Vincent, this is a wonderful review for Bryston. Thank you for taking the time do this.
Very happy with their customer service, great group of people!
Lisa - American Fork, UT
Response from Western Heating & Air Conditioning (Lehi):
Lisa, thank you for the 5 stars on our customer service.
Great service, Fast
Freeman - American Fork, UT
My mom's furnace quit on Sunday, we called Monday morning and they had someone to fix it by 11! Ty was knowledgeable and helped us get what we needed. Thank you!
Response from Western Heating & Air Conditioning (Lehi):
This is so great to hear that we could help your Mother, thank you for letting us service you.
Great company
Denise - American Fork, UT
I changed to Western a few years ago. Have been very pleased with the service I have received.
Response from Western Heating & Air Conditioning (Lehi):
Ohhhh Denise, we are so glad you are our customer! Thank you for the 5 star review.
Furnace Tuneup
Ken - American Fork, UT
Professional; offered helpful hints to prevent problems.
Response from Western Heating & Air Conditioning (Lehi):
Ty, is very knowledgeable, thank you for this review
Great thorough service
Gurney - American Fork, UT
Adam took time to evaluate and work on all parts of system.
Spencer D.
Furnace tune up complete. Everything is working correctly. Noticed water heater has failed l provided customer with options and provided estimates
Devante W.
Upon arrival spoke with customer about furnace not starting up . Began troubleshooting and found the transformer failed . Replaced transformer under warranty and charge labor . At this time all ops are normal with system and furnace is running upon departure. 68.0 / 111.2 temp split
Easton F.
Today I came out because the furnace was not kicking on properly. After going through the unit I found the cause to be the filter. The filter was restricting a lot of the airflow which was overheating the furnace. Today I replaced the filter and also performed a tune up on the unit. While going through the tune up I found that the blower motor is in pretty bad shape, it is leaking oil and is very dirty. I also found that the capacitor that is hooked up to the blower motor is testing very far outside of range. Overall I recommend replacing these parts as there are on their way out. Lastly I found that the inducer motor sounds like it has a bearing going out. Anna just had me replace the filter today. Thank you for calling us!
Taylor G.
Came out for furnace not working. I found the flame sensor was dirty and not testing properly. Gave options to do a full tune up system. I also talked about getting a tune up done annually to prevent this from happening in the future. Furnace is a 2019. Filter is clean. Everything else seems to be working properly. Options for tune up and wsc were declined today. Furnace was working when I left the call. Jolynn only wanted me to fix issues today nothing else.
Easton F.
Today I came out to tune up a 2014 Payne furnace! While going through the tune up everything in the system tested pretty well. The blower wheel is getting a little bit dirty but not too bad. Beside that, everything tested within manufacture specs. My only concern today is the water heater. The water heater was installed in 1999 and is showing some signs of age.
Asa@westernheatingair.com
Preformed a furnace tune up today, the system tested fine. It could use a duct cleaning and blower wheel cleaning the furnace shouldn’t get any worse as long as they stay on top of the air filters. Gave estimates to the home owner. Furnace was running when I left.
Spencer D.
Complete tune up. Ignitor is testing high and gas pressure needed to be adjusted. Everything is running upon departure. I’ll fallow up with customer next week regarding water purifier solutions
Easton F.
Today I came out for a furnace tune up. We installed this unit in 2012 and overall it is still functioning really well! While going through the tune up the system tested great everywhere beside the flame sensor. I replaced the flame sensor today to get ahead of any unnecessary break down this winter. Everything was working when I left. Thank you for having us out today!
Asa@westernheatingair.com
Homeowner asked to change the humidifier pad and the air filter. Preformed a furnace tune up. Everything looks good and runs great. The inside is very clean and well maintained overall. Furnace was running when I left.
Gabriel B.
We were invited to investigate a no heat. Upon investigation I found the system working okay with a clean combination, reading at O2 8.2%, CO 8ppm, efficiency. 95.6% I recommend a furnace tune up so we can have a full view of what is happening with this system. Cory signed up for the Western Savings Club we will comeback and do that tuneup. Thank you for your business.
Easton F.
Today I came out to tune up the garage hanging furnace. The unit was manufactured in 2018 and overall is working well. The flame sensor tested great, there was no carbon monoxide coming from the unit, and overall functionality was spot on. The heat exchangers are showing some wear but that is typical for these types of units. Thank you for having us out today!
Easton F.
Today I came out for a furnace tune up on a 2019 Amana furnace. The system is in great working order throughout. The only problem I found with the unit was the airflow. The return side of the system is pretty restrictive and the AC coil was installed after a 90 degree transition in the duct work which can hurt performance. I would recommend adding a surge protector to prevent any issues with the warranty on the equipment in the future. I also recommend replacing the filter monthly. Everything was working today when I left. Thank you for having us out today!
Tyler B.
I preformed a furnace tune up today. From the tune up i found that the evaporator coil was dirty and in need of cleaning, the inducer is amping at its limit and the airflow was restricted due to the dirty evaporator. I made Maria aware of these and she diced to have the evap coil cleaned today. I also mentioned that her member ship is up in January and asked if she would like to renew today. She declined but would like us to call her when her membership is up to renew. Furnace was running when i left.
Ben N.
The 6 year old furnace was not working. The error code was pressure switch opening. Today I replaced the inducer motor. I added a new capacitor. Furnace was running when I left.
Gabriel B.
I performed a furnace tune up on two 2010 Trane systems. The basement system has a dirty blower wheel and a weak capacitor. I replaced the capacitor. The system was working properly properly when I left. See health report card for more details. The attic system is working properly. See health report card for more details. Thank you for your business.
Tyler B.
I preformed a furnace e tune up today. From the tune up the only issues i found were the evap and blower wheel are starting to get dirty and the capacitor was 28% out of factory spec. I recommended staying on top of filter changes every 2 months to keep the system clean and changing the capacitor. Trevor had me replace the capacitor today and used a $40 off coupon. I mentioned our WSC maintenance program today but Trevor decided to pass on it today. Furnace was running when I left.
Asa@westernheatingair.com
Performed a furnace tuneup today landlord requested that we hold out everything that I suggested to be able to discuss with her husband and also their home warranty company capacitor needs to be replaced testing low is a 7.5 capacitor static pressure was registering a little high suggested and recommended four-inch Filter and ductwork with an air base also recommended a duct cleaning due to a lot of buildup In the return drop. Let homeowner know as well about our water heater service as well. Furnace was running when I left
Gabriel B.
I performed a furnace tune up on a 2021 Goodman system. The system is working properly with no concerns at this time. See health report card for more details. Thank you for your business.
Tyler B.
I preformed a furnace tune up today. The only issues i found was the filter was dirty, the humidifier pad is bad and the flame sensor is reading below factory spec. I replaced the filter with one provided by Shelly. I recommended replacement of the flame sensor and the humidifier pad. Shelly decided to hold off on both. I also recommended adding a sediment trap to the gas line to help catch moisture and dirt form getting into the gas valve and the the burners. This will help the flame sensor form getting worse. While in the mechanical room i noticed there was lit built up every where. This is typically a sign of a clogged dryer bent pipe. I recommend having it cleaned as this can be a fire hazard and can help the dryer do its job faster and more efficiently. Shelly decided to hold off on this as well. Furnace was running when i left.
Gabriel B.
We when invited to investigate an error that was happening with the thermostat. I performed a furnace tune up on a 2004 Bryant system, to find out what was causing the error. The system is not in a good shape. The gas valve is not properly installed, it needs a flex pipe to fit properly. The capacitor has a 12% drop and should be replaced. The combustion is not clean, and the problem, I believe, is with the gas valve of the heat exchanger. I adjusted the gas pressure to 2.23inW to keep the system to from overheating, but until the above problems are addressed, you will continue to have trouble with this system. See health report card for more details. Thank you for your business.
Spencer D.
Service call, waived 49 dispatch fee. Pressure switch was stuck. Clean pressure switch and inducer furnace is working upon departure customer knows that we may need to replace the pressure switch if furnace stops working. Signed up for MSC
Jeff M.
Warranty. System needs a 5 wire. Communication doesn’t work with the add a wire. We will be coming back Thursday to pull new wire. Went to run wire and unable to to run wire due to construction of home. Installed wireless Braeburn Thermostat. System up and running on departure.
Brenan S.
I performed a furnace tuneup on one system. I completed a health report card which I photographed and provided the physical copy to the customer. During the tuneup I found that everything was operating correctly and within factory specifications. I did find that the furnace did not have a warranty protection package to include a surge protector and a wet switch. The customer stated that she wanted the tuneup done to help protect her warranty I advised her of the warranty protection package and that it would help protect her warranty if the system was damaged by a surge or any water damage. The customer did not want to move forward with action at this time. I did inspect the heat exchangers which did not show any signs of cracking or breaking checked the supply air for carbon monoxide and found that no carbon monoxide was entering the home. I watched the furnace run for 10 to 15 minutes before leaving and it was operating correctly when I left.
Asa@westernheatingair.com
Preformed a furnace tune up, suggested a lower MERV rating filter and introduced a warranty package, and air Scrubber. And water heater service. Furnace was running when I left.
Devante W.
All ops normal with furnace at this time
