We also provide indoor air quality services to help improve the quality of your indoor air to make it healthier for you and your home. Having too much dust, dirt or moisture can lead to issues with your health as well as cause features of your home to become weathered or deteriorated.
We understand the importance of keeping your home comfortably heated and cooled throughout the year, which is why we operate Monday through Saturday from 8:00am-8:00pm to offer you service when it is most convenient for you. We also have a Western Savings Club to make maintaining and repairing your home’s heating and air conditioning system more affordable.
Call us today to get your furnace or air conditioning repaired, maintained or replaced. Scroll down to read reviews from customers in your neighborhood!
Local Reviews
for American Fork, UT
Powered by Nearby NowOur Reviews by City
Professional service!
Norm - American Fork, UT
So grateful that western helped resolve a problem here in a fair and professional manner!
Response from Western Heating & Air Conditioning (Lehi):
Norm, we are so glad we could come visit you today. Thank you for the review for Gabriel!
The technician was polite, knowledgeable and thorough. Very satisfied with Western Heating & Air
Tauna - American Fork, UT
Response from Western Heating & Air Conditioning (Lehi):
Hello Tauna, we are very thankful for the 5 star review for Devante.
Ryan did AMAZING!
Jeff - American Fork, UT
Ryan helped get everything fixed. What more can I say? He took care of what was needed and everything runs great! Western Air is fortunate to have him. Thank you, Ryan!
Response from Western Heating & Air Conditioning (Lehi):
Jeff, you are so wonderful for leaving a exciting review! We are absolutely lucky to have Ryan H apart of our family at Western.
Diagnosis and Maintenance
Jed - American Fork, UT
Western Heating is dedicated to providing top notch customer service. They followed up on an issue and resolved it to our satisfaction. We appreciated this professional courtesy.
Response from Western Heating & Air Conditioning (Lehi):
Hello Jed, we are so grateful to have you apart of our Western Heating + Air family. We appreciate you both very much for the 5 star review!
Service
Jed - American Fork, UT
The technician did a diagnosis without disclosing the $175 fee and getting a verbal agreement to go ahead with the work. We were under the impression there was no fee to take a look since we have a service agreement. Instead we were presented with a labor charge after the fact and told it would be waived if we did the recommended work.
Response from Western Heating & Air Conditioning (Lehi):
Thank you Jed for giving us your feedback, our operations coordinator will be reaching out to you to discuss your concerns.
Very friendly
Holly - American Fork, UT
Quick and informative
Response from Western Heating & Air Conditioning (Lehi):
Hello Holly, it has been our pleasure to service your home, thank you for having Ben to your home.
Warm house again
Mia - American Fork, UT
It was easy to making an appointment with agent and receiving an updates when technician will come etc.. was very helpful. Technician was easy to talk and received technician's picture before we met the gave me a safety feeling.
Response from Western Heating & Air Conditioning (Lehi):
Mia, we are so grateful to have such a kind review for our team and Tracy. Thank you so much.
Service tech was knowledgeable and professional did a good job repairing my furnace vent pipe
Ted - American Fork, UT
Response from Western Heating & Air Conditioning (Lehi):
Ted, we appreciate your kind review for Tracy!
Great service
Neil/Deborah - American Fork, UT
Company and employees I can trust.
Great efficient service.
Jolynn - American Fork, UT
They go out of their way to take care of you and don't charge excessive prices to do it right.
Response from Western Heating & Air Conditioning (Lehi):
So happy we could be to your service Jolynn!
Great company
Denise - American Fork, UT
Have used Western for several years for maintenance on my furnace and air conditioner. Always a pleasant experience.
Response from Western Heating & Air Conditioning (Lehi):
We sure do love having you Denise apart of our Western family!
Service was great
kelly - American Fork, UT
We had a new furnace installed, very prompt and great job. Even came back to make sure thermostat was programmable.
Response from Western Heating & Air Conditioning (Lehi):
Kelly, we hope you can continue to stay warm this season!
Peace of Mind
Michael - American Fork, UT
Joe did a very thorough maintenance check on our AC system, giving us positive feedback on our keeping the system in top condition for an older system.
Response from Western Heating & Air Conditioning (Lehi):
Wonderful review and we appreciate the 5 stars.
Great service
Diane - American Fork, UT
Great, thorough, friendly
Response from Western Heating & Air Conditioning (Lehi):
Thank you for your 5 stars
Fast and Friendly Service
Henries - American Fork, UT
This is the first time I have used Western Heating & Air and I believe that I have found a company that I can trust and depend on for future needs. I was able to schedule an appointment the same day that I called and the service I received was impressive. The technician was knowledgeable and offered great customer service. He made sure that I understood all aspects of my air conditioning service and offered various options for repairs/replacement.
Response from Western Heating & Air Conditioning (Lehi):
Alexia, so glad we could be helpful to you!
Proficient, good service
Vincent - American Fork, UT
Bryston was very professional and efficient. He did a great job and should be valued as an exceptional employee of your business. He answered any questions I had to my satisfaction.
Response from Western Heating & Air Conditioning (Lehi):
Vincent, this is a wonderful review for Bryston. Thank you for taking the time do this.
Very happy with their customer service, great group of people!
Lisa - American Fork, UT
Response from Western Heating & Air Conditioning (Lehi):
Lisa, thank you for the 5 stars on our customer service.
Great service, Fast
Freeman - American Fork, UT
My mom's furnace quit on Sunday, we called Monday morning and they had someone to fix it by 11! Ty was knowledgeable and helped us get what we needed. Thank you!
Response from Western Heating & Air Conditioning (Lehi):
This is so great to hear that we could help your Mother, thank you for letting us service you.
Great company
Denise - American Fork, UT
I changed to Western a few years ago. Have been very pleased with the service I have received.
Response from Western Heating & Air Conditioning (Lehi):
Ohhhh Denise, we are so glad you are our customer! Thank you for the 5 star review.
Furnace Tuneup
Ken - American Fork, UT
Professional; offered helpful hints to prevent problems.
Response from Western Heating & Air Conditioning (Lehi):
Ty, is very knowledgeable, thank you for this review
Great thorough service
Gurney - American Fork, UT
Adam took time to evaluate and work on all parts of system.
Excellent service, price was awesome
Virginia - American Fork, UT
Travis was so knowledgeable and friendly. He answered ALL my questions and explained how my heater and central air worked. I was impressed with his knowledge and professionalism.
Loved the service
Denise - American Fork, UT
Got a reminder call to set up the maintance of my air conditioner. An appointment was set and I received a call that morning that the technician would arrive within 30 minutes. About 10 minutes later she arrived, I was very happy with my experience.
Confident with Western Heating & Air
Tina - American Fork, UT
I've been using this company for years even when renting out my home. I have complete confidence that they will always do the best thing for my home. Their technicians are very knowledgeable and plesant.
Great service
Widdison - American Fork, UT
Mike was fantastic! Very attentive and responsive. We had many issues with our furnace and Mike and others worked hard to figure those out and get it repaired quickly. Truly went the extra mile. Very pleased with the service we received. Thank you!
Ryan H.
WSC furnace tune up. Overall the furnace is working well. The filter is very dirty and needs to be changed. Also the inside of the blower housing/blower motor is very dirty. I recommend having the blower motor cleaned to allow for better air flow and prevent problems in the future. Customer may want to consider having the ducts cleaned to remove all the construction dust.
Jeff M.
Call for trouble cooling. Found the filter dirty so replaced with new one to make sure that airflow problems were not issues of cooling problems; these 1†filters ideally are replaced 1-2 months depending on usage any more it does start playing a role in poor efficiency and unnecessary wear and tear. Placed gauges on the equipment and found the pressures indicating a low refrigerant charge. Verified airflow with evaporator coil and on inspection of evaporator coil did notice some hot spots on heat exchangers. So checked to make sure equipment is safe to run for upcoming heating season on did find a crack forming around right most cell bottom rivet, picture taken for reference. Given current condition of furnace would recommend not running it until repairs are made. For cooling issues we would ideally look for leak and locate it and possibly repair before just topping off with refrigerant or else we will literally be throwing money to the wind. Recommendations refer to estimates.
Jeff M.
Furnace tune up refer to health inspection report form. System electrical performing well. Blower motor itself is getting a bit dirty this can cause issues in longevity motor can begin having problems with cooling if air vents begin getting plugged up any further, ultimately as to why it is taking place is the filter method being used blower motor placed filters don’t do very well because the entire use they’re being pulled against nothing to hold and we end up getting a lot of bypass air making it into blower compartment. Static pressure is high and ultimately due to furnace being too big for the ductwork that is in use. Recommendations refer to estimates.
Easton F.
Today I came out for a furnace tuneup. The furnace was installed by us in 2011 and overall is in good working condition. While going through the unit I found it the filter was dirty as well as a humidifier pad so I switched out both of those today. The only other thing the system could use as far as preventative maintenance skills is a surge protector. Everything was working when I left. Please give us a call if you have any questions, thank you so much for having us out today!
jake@westernheatingair.com
No cool call on swamp cooler No power coming into the swamp cooler. Checked the panel to find melted incoming wires. 125 max amp panel put in 3 months ago by another company. Panel has 270 amps worth of breakers. Customer is having the other company come out to work on the panel Swamp cooler not running upon departure
Easton F.
Today I came out for a furnace tuneup. The furnace was installed in 2010 and is very very clean. While going through the unit everything tested very good for the age. The humidifier pad had quite a bit of build up so Jedediah decided to replace that today. When I left everything was working properly. Thank you for calling us out today!
Devante W.
Upon arrival spoke with shop manager Marlene about starting up refrigeration system to cool her harvest room . Checked system ops all ops normal at this time .
Ben N.
The 2007 tempstar ac not working. Thermostat was saying y wire not connected. 24 volt wire at condenser had open wire. Blower motor cap weak. Changed both of those. The board is broken. The store is closed. We will need to come back tomorrow and replace the board. Ac not running when I left.
Jeff M.
Call for trouble cooling and possible freezing. History gathered on equipment it has been freezing at some points during the day when running. From the sound of it 2 years ago a warranty company added refrigerant without looking for any leaks via with electronic leak detector or UV dye just added refrigerant and left it as is. Verified appropriate airflow through the system filter isn’t terribly dirty nor is the evaporator coil itself. Problem appears to be refrigerant flow related. Placed gauges on the equipment and found the system to be low on refrigerant the more the equipment runs the more ice that will eventually build up on the evaporator coil and the inability for the system to appropriately cool. Checked electrical components of the outdoor unit and even though we are low on refrigerant the system is pulling a bit more amps than would be expected from the equipment given its current state amp draws typically are lower on compressor when low on refrigerant because very litt
Jeff M.
AC service and check up
Wesley D.
Performed an ac and furnace tune up. Both systems are operating within full specs. System does not have surge protectors on them. Warranties do not cover surges. You signed up on the wsc. Systems up and running when i left.
Tyler B.
Performed a furnace tune up today, only thing is bad air filter causing bad air flow, I recommend a gas drip leg and safety wet switch. Drip leg will help prevent blockages, safety wet switch can help prevent damage to the equipment from flooding. Furnace was running upon departure.
Jason B.
Furnace ac add on and duct work
Ryan H.
System is 22-23 years old. It is original to the house. System is on its way out. Main problems today are: 1) The capacitor in the outdoor unit has failed. This makes it hard for the compressor and fan motors to come on. 2) The fan motor is failing. The windings and ball bearings are failing. This adds extra resistance, extra wear on the motor and causes it to not work effectively, some times not at all. 3) The compressor motor is not “ohming†properly. This refers to a test to measure the resistance and function of the electrical windings inside the motor. When the motor does not “ohm†properly this indicates the motor is failing. 4) The furnace filter needs to be changed. 5) The overall static pressure is very high. This refers to the airflow and how well it is moving through the ducts. The recommended max by the manufacturer is 0.5 inWc (inches of water columns). Currently the system is reading at 0.9. This tells us that there are significant restrictions in the duc
Ben N.
I installed an air scrubber today.
Tyler B.
I responded to the call today. Rob stated that the fan would not turn on by itself but would when the AC or Heat were tuning on. Upon inspection I found that the fan was turning on but only at 25% of the total fan speed. I turned the percentage up to 55% and now the fan is moving much more air than it was. The reason it was set so low is just its factor setting in order to keep the power bill down when it runs. I looked at the filters while I was here today. Both filters are in need of replacement, I only had on of the sizes on my van today. I replaced the April air filer today. The size of the other filter is 24x12x1. System was running properly when I left.
Wesley D.
System wasn’t getting power. After further looking i found the wire coming from the door switch was not sitting far enough on the lead. After getting the wire to sit in all the way system came on. Performed function test. System up and running when i left. System also has a nest thermostat. Nest thermostat does not have a 5 wire. Due to the system not having a 5 wire the nest thermostat will have to be taken off to charge. Recommend either running a new 5 wire or installing a ecobee thermostat.
Kade C.
Found 2019 Amana air conditioner down today due to a bad run capacitor. System had called saying open start winding. This is the capacitor. Found it at 14 µF should be at 40 µF. Replace the capacitor under the parts warranty labor is not covered under this warranty. Charge for labor and Dispatch fee.
Spencer D.
Complete ac tune up, Discount tune up for buying a new furnace through western. Cleaned evap coil and evaporator coil Chance is on site providing customer with options.
Ryan H.
Call back. Customer had water dripping out of his ceiling return vent. Water eventually leaked into and crated a bubble in the ceiling sheet rock. Hallway upstairs is all wet. The floor drain in the mechanical room was backed up and over flowing. Used a drain snake to clear the clogg. Ran lots of water down the drain after to make sure it was clear. Vacuumed out the pvc condensation drain to make sure it is clean and clear. Left a card. Told customer to call if they see any other problems. Call back. No charge.
Gabriel B.
I performed an Ac tune up on a 2018 Bryant system. The system is working properly properly with no concerns at this time. See health report card for more details.
Devante W.
Upon arrival spoke with home owner about water leaking threw return vent . So I began assessing return duct work could not find any water lines running threw duct work . Home owner mention this the first time this has happen since they moved in two years ago . Threw were running there ac at about 72 degree while it’s raining . Told home owner that the condensation was coming from the warm humidity in the air being mixed with the cold air returning back to the unit causing ducts to sweat .
Ryan H.
Condenser fan motor on older unit was turning the wrong way. Checked the wiring. According to the wiring diagram it was wired correctly however it was turning the wrong direction. Switched the “run†and “common†wires and the fan began to turn correctly. I don’t know if this is a problem from the factory or if the windings are going out and that is why it was spinning backwards. We just completed a $17,000 job and had a maintenance/service tech perform a tuneup and install a new capacitor not long ago. No way to know when the problem started. Warranty call.
Devante W.
Upon arrival spoke with home owner about furnace short cycling in the afternoon. After several minutes of troubleshooting found that the thermostat relays would not close properly during fan on stage . Replaced thermostat and checked system ops all operations are normal at this time
Gabriel B.
I performed an Ac tune up on a 2017 Amana system. The system is working properly. I had to adjust the dip switches for a higher blower motor speed, but other than that the system is working well. See health report card for more details.
