Call us today to get your furnace or air conditioning repaired, maintained or replaced. Scroll down to read reviews from customers in your neighborhood!
Local Reviews
for American Fork, UT
Our Reviews by City
Very friendly
Holly - American Fork, UT 84003
Quick and informative
Response from Western Heating & Air Conditioning (Orem):
Hello Holly, it has been our pleasure to service your home, thank you for having Ben to your home.
Warm house again
Mia - American Fork, UT 84003
It was easy to making an appointment with agent and receiving an updates when technician will come etc.. was very helpful. Technician was easy to talk and received technician's picture before we met the gave me a safety feeling.
Response from Western Heating & Air Conditioning (Orem):
Mia, we are so grateful to have such a kind review for our team and Tracy. Thank you so much.
Service tech was knowledgeable and professional did a good job repairing my furnace vent pipe
Ted - American Fork, UT 84003
Response from Western Heating & Air Conditioning (Orem):
Ted, we appreciate your kind review for Tracy!
Great service
Neil/Deborah - American Fork, UT 84003
Company and employees I can trust.
Response from Western Heating & Air Conditioning (Orem):
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Great efficient service.
Jolynn - American Fork, UT 84003
They go out of their way to take care of you and don't charge excessive prices to do it right.
Response from Western Heating & Air Conditioning (Orem):
So happy we could be to your service Jolynn!
Great company
Denise - American Fork, UT 84003
Have used Western for several years for maintenance on my furnace and air conditioner. Always a pleasant experience.
Response from Western Heating & Air Conditioning (Orem):
We sure do love having you Denise apart of our Western family!
Service was great
kelly - American Fork, UT 84003
We had a new furnace installed, very prompt and great job. Even came back to make sure thermostat was programmable.
Response from Western Heating & Air Conditioning (Orem):
Kelly, we hope you can continue to stay warm this season!
Peace of Mind
Michael - American Fork, UT 84003
Joe did a very thorough maintenance check on our AC system, giving us positive feedback on our keeping the system in top condition for an older system.
Response from Western Heating & Air Conditioning (Orem):
Wonderful review and we appreciate the 5 stars.
Great service
Diane - American Fork, UT 84003
Great, thorough, friendly
Response from Western Heating & Air Conditioning (Orem):
Thank you for your 5 stars
Fast and Friendly Service
Henries - American Fork, UT 84003
This is the first time I have used Western Heating & Air and I believe that I have found a company that I can trust and depend on for future needs. I was able to schedule an appointment the same day that I called and the service I received was impressive. The technician was knowledgeable and offered great customer service. He made sure that I understood all aspects of my air conditioning service and offered various options for repairs/replacement.
Response from Western Heating & Air Conditioning (Orem):
Alexia, so glad we could be helpful to you!
Proficient, good service
Vincent - American Fork, UT 84003
Bryston was very professional and efficient. He did a great job and should be valued as an exceptional employee of your business. He answered any questions I had to my satisfaction.
Response from Western Heating & Air Conditioning (Orem):
Vincent, this is a wonderful review for Bryston. Thank you for taking the time do this.
Very happy with their customer service, great group of people!
Lisa - American Fork, UT 84003
Response from Western Heating & Air Conditioning (Orem):
Lisa, thank you for the 5 stars on our customer service.
Great service, Fast
Freeman - American Fork, UT 84003-2391
My mom's furnace quit on Sunday, we called Monday morning and they had someone to fix it by 11! Ty was knowledgeable and helped us get what we needed. Thank you!
Response from Western Heating & Air Conditioning (Orem):
This is so great to hear that we could help your Mother, thank you for letting us service you.
Great company
Denise - American Fork, UT 84003
I changed to Western a few years ago. Have been very pleased with the service I have received.
Response from Western Heating & Air Conditioning (Orem):
Ohhhh Denise, we are so glad you are our customer! Thank you for the 5 star review.
Furnace Tuneup
Ken - American Fork, UT 84003
Professional; offered helpful hints to prevent problems.
Response from Western Heating & Air Conditioning (Orem):
Ty, is very knowledgeable, thank you for this review
Great thorough service
Gurney - American Fork, UT 84003
Adam took time to evaluate and work on all parts of system.
Excellent service, price was awesome
Virginia - American Fork, UT 84003
Travis was so knowledgeable and friendly. He answered ALL my questions and explained how my heater and central air worked. I was impressed with his knowledge and professionalism.
Loved the service
Denise - American Fork, UT 84003
Got a reminder call to set up the maintance of my air conditioner. An appointment was set and I received a call that morning that the technician would arrive within 30 minutes. About 10 minutes later she arrived, I was very happy with my experience.
Confident with Western Heating & Air
Tina - American Fork, UT 84003
I've been using this company for years even when renting out my home. I have complete confidence that they will always do the best thing for my home. Their technicians are very knowledgeable and plesant.
Great service
Widdison - American Fork, UT 84003
Mike was fantastic! Very attentive and responsive. We had many issues with our furnace and Mike and others worked hard to figure those out and get it repaired quickly. Truly went the extra mile. Very pleased with the service we received. Thank you!
Great service
Deborah - American Fork, UT 84003
Love the people!! Great survice
Tristan - American Fork, UT 84003-1720
I love these guys! They came in and installed my furnace and they were amazing! I am very satisfied with Ryan and bens work!
Great Service
Vincent - American Fork, UT 84003
During a recent cold snap, our new Amana furnace stopped heating and was just putting out cold air. I called Western and they were able to get a technician out to assess the problem. A couple of safety relays went out to prevent any damage to the furnace. The parts had to be ordered, but the technicians were able to bypass the safety devices and provide us heat until the parts came in. As soon as the parts came in the fixed the problem, also replacing the filter at that time as they said it should be changed. I received prompt and professional help at a crucial time because by wife is very ill and is need of being kept warm. Relatives came to our aid during the lapse of heat, with portable heating units which we used until the repairs were made. I would, however, appreciate a report of billing on the repairs which were done. I only received a billing on the filter which was replaced. The work was covered on warranty, but I would still like a copy of the service report for my records. thank you.
Great service!
Ed - American Fork, UT 84003
Justin was able to service our furnace in a timely manner. Thanks Justin!
Great service.
Lisa - American Fork, UT 84003
I called around 1:30 in the afternoon and they were able to send someone out by 4:00pm. Furnace required a part which the technician called someone to bring out to the house. Part was installed and work was done by about 5:45pm. Jose was very polite and helpful. I definitely recommend this company.
Kevin K.
Humidifier add 2 returns
Tyler H.
On previous scope of work we ended up only running 1 heat vent so price was suppose to be adjusted to 385.00 using the other 300.00 for this job
Jason B.
Furnace and aircconditioning changeout
Jason B.
Furnace ac add on and duct work
Kevin K.
Rocky Mountain rebate of 2,000.00 Dominion rebate of 800.00 Actual total is 11,956.00 after rebates
Robert P.
Came to residence for prepaid WSC tune-up on a '20 Goodman ac system. Equipment functional upon arrival. Upon inspection of the indoor systems, I found the filter, blower wheel, evaporative coil, and all other internals are very clean and running smoothly. The temperature split across the evaporative coil is right where it should be, indicating a proper charge of refrigerant in the system. Moving outside to the condenser, all electrical and mechanical components are operating properly. The electrical measurements on the unit for the motors, wiring, and other small parts are within manufacturer specifications. Everything is running very well and should for a long time. See health report card for any specific information. Equipment functional upon departure. Thanks for your business and have a great day!
Robert P.
Came to residence for prepaid WSC tune-up on a '14 ac system. Equipment functional upon arrival. Upon inspection of the indoor systems, I found the 16x25x1 filter was dirty and I replaced it with a homeowner provided filter. The blower wheel is starting to get dirty and should be cleaned in the next year or two. All other measurements and components are good. Moving outside, I found the condenser is operating well and the electrical and mechanical components are functioning correctly. All electrical measurements are within manufacturer specifications as well. See health report card for any specific information. Equipment functional upon departure. Thanks for your business and have a great day!
Spencer D.
Complete AC tuneup basement air-conditioning has a burning contactor and should have an AC tuneup kit. Both units also need hard starts and blower cleanings AC tuneup kit would include contactor hard start and capacitor. Normally we charge $317 for a blower cleaning I will come back out if customer wants to do two blower cleanings for $600
Robert P.
Came to residence for prepaid WSC tune-up on a '94 ac system. Equipment functional upon arrival. Upon inspection of the outdoor condenser, I found all systems are functioning correctly. All electrical and mechanical components are operating properly. All electrical measurements are good. Moving inside, I found the 16x25x1 filter is dirty and needs to be replaced. I also found that the blower wheel is extremely dirty and should be cleaned as soon as possible. All other factors and components checked out well. See health report card for any specific information. Equipment functional upon departure. Thanks for your business and have a great day!
Robert P.
Came to residence for prepaid WSC swamp cooler startup. Equipment functional as of last year. Upon arrival, I removed the cover from the rooftop unit and checked all internal mechanical and electrical components and also the water lines and associated parts. Everything checked out and I turned the water on to the unit. The water line seems good and everything is filling and operating like it should. Checked the float valve and it's operational. Equipment functional upon departure. Thanks for your business and have a great day!
Wesley D.
Came out to look over furnace and put new gas valve in. After looking over the system, the heat exchangers have a lot of dark spotting but all the rings are Intact and no cracks or holes. Blower cabinet is pretty dirty. Blower motor is leaking a little bit of oil and has a lot of dirt build up on it. Blower capacitor is reading 10.49uf and the recommended is 10. Evap coil is clean. Burner cabinet is really dirty. Gas valve was leaking. Talked with you about the price and the MSC. You decided not to do the gas valve today due to price. I left estimate with invoice on the gas valve. System is not up and running when i left.
Spencer D.
First year AC tuneup
Ben N.
I came to do an ac tune up. They do not have an air scrubber. I quoted $950 for the air scrubber that includes his discount. He is going to think about it. I did a 29 point ac tune up. I replaced the filter. The ac is ready to run this summer.
Taylor G.
Came out for prepaid msc ac tune up. While I was here I flushed both water heaters and relit pilot light for each one. Ac found temp split was higher due to home not having a heat load on it. Found no other issues with ac today. All electrical components are testing properly and working properly. See health report card. System was working properly when I left the call.
Robert P.
Came to residence for prepaid WSC tune-up on a '14 ac system. Equipment functional upon arrival. Upon inspection of the outdoor condenser, I found all electrical and mechanical components are operating properly. All measurements are within manufacturer specifications and the unit is in good shape. I cleaned off a lot of webs, dirt, and debris from the electrical panels and washed off the condenser. Moving inside, I found the 16x25x1 filter was dirty and replaced it with a homeowner provided filter. The blower wheel and evaporative coil are fairly clean. All other parts are in good working order and the temperature split is good, indicating a good level of refrigerant. See health report card for any specific information. I mentioned we now offer annual water heater maintenance as part of the Western Savings Club. The homeowners declined for now but may consider in the future. Equipment functional upon departure. Thanks for your business and have a great day!
Gabriel B.
I performed an AC tuneup on a 2007 Goodman system. The AC system is old but is in good shape, the compressor has a Had start kit and is running normal. The air handler is in bad shape, the capacitor is week the motor is loud and the blower wheel housing is really dirty. I did a blower wheel cleaning and replaced the motor and capacitor. I also replaced the high limit switch. The total static pressure was .087 when I left See health report card for more details.
Wesley D.
Performed ac tune up. System is running well other than the compressor is over amping. Windings on the compressor are in bad shape. Do not know how much life is left. In them average life of systems are between 15-18 years. System is a 2002. You didn’t want to address and thing at this time I would strongly advise in looking at replacement over repairs.
Gabriel B.
I performed an AC tune up on a 2010 Bryant system. The system is working properly with no concerns at this time. See health report card for more details.
Kade C.
Found system with one coil completely frozen. The other was not working because of a loose connection on one of the contactors. I tightened those connections and the unit is now up and running as it should. I will return tomorrow to clean the coils. Returned to clean coils. Increased blower speed slightly. Unit is up and running upon departure.
Jeff M.
AC tune up refer to health inspection report. Overall equipment in fairly good condition considering the age of equipment. Physically outdoor units fan showing some oil indicating the motor bearings are leaking the oil to keep it appropriately lubricated. Disconnect showing its age just weather and sun worn. System could benefit from having AC Renew to keep the oil running smoothly through the compressor. Indoor unit would benefit given proximity to water heater and plumbing to have a wet switch and a surge protector to protect the equipments warranty. No air purifier in the home this will help keep air clean and aid the filter in doing its job better. Recommendations refer to estimates.
Tyler B.
I preformed an AC tune up today. The whole system is in pretty rough shape. The heat exchangers have a few cracks in them. I condemned the furnace due to them. The blower wheel is very dirty and the evaporator is covered in dirt. The temp split is 8 degrees out of the recommended range. The compressor is reading 20 amps high at start up. This has not yet begun to affect the capacitor. There is an open gas line in the mechanical room that is only closed off with a ball valve i told her that it should be capped off and is dangerous to have that open like that. Along with that there seems to have been a second water heater at some point. The flue is still there for it and is not capped off. it is connected the other water heater along with the two furnaces. This is also dangerous due to carbon monoxide being in the pipe. I recommend capping off the gas line and the flue. She did not want to do it at this point. Sharee is on her way out to give and estimate The AC was running when i lef
Tyler B.
I preformed 2 AC tuneups today. Only thing to report is that both compressors are over amping at start up. It has not yet begun to affect the capacitors but it will if not addressed. I recommended a hard start kit for each unit to keep the capacitors at the reading they are at. The customer is going to talk to her husband and most likely call us back and have us put them on. I also recommend a wet switch to be put on the attic furnace to keep a water damage from happening in the case the drain plugged. Both AC’s where running when i left.
Taylor G.
Came out for no heat found the gas valve is getting 14 volts to it but is not letting gas through. Gas valve has failed. Gave prices for a new gas valve and to do a bogo tune up on system. Options were declined today. System was not working when I left the call.
Jeff M.
AC tune up refer to health inspection report. Rivets joints on heat exchangers are separating. Pictures taken for reference. Static pressure is very high total .95 inWC recommended from manufacture to be at .50 inWC. Ideally return side measures between .05-.15 if this were the case it would cause a positive trend downward, down the airflow chain. Ultimately the single most restriction is the filter. The static pressure where it’s at will ultimately effect the efficiency of our heat transfer for both furnace and AC systems. Compressor outside is amping a lot higher than expected especially with low ambient temperatures lower ambient temps typically mean lower amp draws because refrigerant pressures are lower. On start up it errors out amp meter. It has a very hard time kicking on. And is audibly noticeable when it does kick on. Checked Fan Specification Plate fan needs a 7.5 mfd rated capacitor the one in on fan side is a 5. Contactor has signs of burning and pitting recommend to pr
Taylor G.
Came out for prepaid msc ac tune up. Filter was clean. Coil and blower are both clean. All electrical components are testing properly and working properly. Found the temp split is at 17 little on low end. Told tenant if we have issues to let us know. I cleaned out door condenser. See health report card. Ac was in working condition when I left the call.
