Local Reviews
for Lehi, UT
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Great service….awesome to see a company that gives great service!
Joyce - Lehi, UT
I love how I have been able to count on prompt and dependable service from this company for over 13 years.
Response from Western Heating & Air Conditioning (Lehi):
Joyce, we just love being able to service and maintenance your HVAC system. Thank you for giving Jeff a 5 star review.
Taylor was awesome. Very professional and quickly resolved our problem.
Wayne - Lehi, UT
Response from Western Heating & Air Conditioning (Lehi):
So great to hear Wayne, thank you for giving him a 5 star review
Work on our tankless water heater
Rodney - Lehi, UT
Taylor Worked hard and diligently to correct the problem we were having. We are always please with the service given by Western.
Response from Western Heating & Air Conditioning (Lehi):
So wonderful to hear Rodney, thank you for having Taylor out.
Awesome Job Western Heating and Air
Ron - Lehi, UT
Got my heaters serviced today. Great job!
Response from Western Heating & Air Conditioning (Lehi):
Hi Ron, we love having wonderful feedback, thank you for having Devante to your home.
Amazing Service !!!!
Barbara - Lehi, UT
I was extremely happy with the service that I received and how well they explained what the issue was. I also decided to sign up for the maintenance plan because I felt this was a company I could trust.
Response from Western Heating & Air Conditioning (Lehi):
Thank you so much Barbara for giving Jeff and wonderful 5 star review.
Great service. Problem solved!
Robert - Lehi, UT
Response from Western Heating & Air Conditioning (Lehi):
Thank you so much Robert for a 5 star review for Jeff
Great Service. Thorough troubleshooting.
Robert - Lehi, UT
Response from Western Heating & Air Conditioning (Lehi):
Robert, we appreciate your review for Spencer today
Very Polite
Reese - Lehi, UT
Our service provider was polite and thorough, however he showed up without a mask on and indicated he was not vaccinated. We asked him to put on a mask and he complied without complaint. My appointment confirmation text stated that they had increased sanitary measures....sending an unvaccinated, unmasked service tech does not seem like an increased sanitary measure.
Response from Western Heating & Air Conditioning (Lehi):
Hello Reese, we appreciate your feedback and will assure that this is passed on to our operations manager to assure all are following the guidelines.
Awesome Service
Kelli - Lehi, UT
Love Western Heating and Air! They’ve always responded to our needs in a timely manner.
Response from Western Heating & Air Conditioning (Lehi):
Kelli, thank you so much for the 5 star review for Easton
Best Service Around
Jesse - Lehi, UT
Taylor’s awesome. Replaced some parts in our furnace and had him quote us for another job. Good honest people that are willing to take the time to chat and get to know you.
Response from Western Heating & Air Conditioning (Lehi):
So great to see your review Jesse, we love that you are apart of our Western family. Thank you for giving Taylor a 5 star review.
850 bucks and not any better
Greg - Lehi, UT
I'm sure he did his best but was told he could deff fix my furnace. Well I'm still not fixed and 850 dollars outa pocket.just kinda a bummer . Maybe just my luck .western was highly recommended and all my friends have had great service from them. But still dosent take the sting out of 850 bucks for nuthin. Thanks for trying
Response from Western Heating & Air Conditioning (Lehi):
Greg, we absolutely want to assure we are taking care of you with 100% satisfaction. We will have a manager reach out to you right away to get this sorted out.
Honest Crew
Jesse - Lehi, UT
Jake came out to take a look at our furnace and it was nice to hear him say I’m not sure what’s going on so I’m calling in some help. They took the time to accurately diagnose the issue. I will always take a company that hires honest people that do the right thing.
Response from Western Heating & Air Conditioning (Lehi):
Jesse, thank you for the review for Jake!
Excellent service!
Letitia - Lehi, UT
Jeff Marvin is very knowledgeable and cares about giving us the best service. We appreciate the time he spent troubleshooting the problems we’ve been having.
Response from Western Heating & Air Conditioning (Lehi):
Hi Letitia, thank you so much for giving Jeff a 5 star review!
Timely, great service
James - Lehi, UT
Response from Western Heating & Air Conditioning (Lehi):
Hi James, thank you for the 5 star review for Ryan H
Awesome service
Kathy - Lehi, UT
Very knowledgeable and explained services to me.
Response from Western Heating & Air Conditioning (Lehi):
You are so great Kathy, we love seeing your 5 star review for Jeff
Did a great job.
Mark - Lehi, UT
They answered my questions and described service options clearly.
Response from Western Heating & Air Conditioning (Lehi):
We appreciate your review Mark for Spencer.
Great service
Gary - Lehi, UT
Efficient, informative
Response from Western Heating & Air Conditioning (Lehi):
Thank you Gary for the 5 star review for Wes
Friendly and expert service!
Julie - Lehi, UT
Gabriel arrived on time and offered friendly and knowledgeable service. Highly recommend him!
Response from Western Heating & Air Conditioning (Lehi):
Hi Julie, we are pleased to see your 5 star review for Gabriel.
Great service!
John - Lehi, UT
Or technician, Jeff, was outstanding! He was very thorough and explained things in detail. You could tell immediately that he was experienced and knowledgeable. Super nice and very thoughtful! I'd have him come and inspect/tune-up my furnace again for sure.
Response from Western Heating & Air Conditioning (Lehi):
Hi John, this is a great review for Jeff. Thank you so much!
Timely and Friendly Service
J.R. - Lehi, UT
We called Western when our AC stopped running this morning on a Saturday and they were able to come the same day to diagnose the issue without any kind of extra hours fee we were quoted from competitors. The serviceman Ryan did a great job quickly and thoroughly identifying the issues we were facing and offering thoughtful suggestions for options we might have! Great experience overall!
Response from Western Heating & Air Conditioning (Lehi):
Hi J.R. it has been our pleasure to help today at your home, thank you for the beautiful review for Ryan H.
Great service, too pricey
Blake - Lehi, UT
I prepaid for an AC tune up when our furnace was having issues last winter. I wasn't super happy that a "free inspection" turned into a $700 morning. I know you're charging $150+ for a $15 part, and I needed two of them. It's kinda rude to take advantage like that. I'll probably keep using WHA to roll the warranties but I'm pretty butt-hurt about it from now on.
Response from Western Heating & Air Conditioning (Lehi):
Hi Blake, we appreciate your honest feedback. We would love to have our operations manager reach out and speak with you to make sure we have heard and met all your needs.
Excellent Service
Larry - Lehi, UT
Gabriel Boamorte was friendly, knowledgeable, very helpful and proficient. He got our AC back up and running within an hour.
Response from Western Heating & Air Conditioning (Lehi):
So fantastic Larry, thank you!
Very pleased with the excellent service
Rodney/Joyce Dayley - Lehi, UT
I highly recommend this company.
Response from Western Heating & Air Conditioning (Lehi):
Thank you for the 5 star review for Gabriel
Great Service
Brett - Lehi, UT
Arrived on time and got the job done in a timely manner.
Response from Western Heating & Air Conditioning (Lehi):
Brett, so great to see that Ryan H has earned a 5 star review from you. Thank you
Great service and attention to detail!
Reece - Lehi, UT
Great experience, Jake was able to identify the problem missed by others and fixed it for a reasonable price, saving me thousands!
Response from Western Heating & Air Conditioning (Lehi):
Hello Reece, so happy to hear that Jake was able to find out what was going on.
Asa@westernheatingair.com
Preformed a furnace tune up inspected coil with inspection camera, there is no other access to coil. Blower wheel is dirty. Homeowner wants to wait till spring. Everything else looks good. Furnace was running when I left
Asa@westernheatingair.com
Main level furnace looks good the only concern I have is that there is a little build up on the blower wheel and would recommend it be cleaned.the furnace that supplies the upstairs is the same thing, everything looks pretty good but highly recommend a blower wheel cleaning to prevent future repairs. Both furnaces were running appropriately when I left
Asa@westernheatingair.com
Preformed a furnace tune up, flushed and descaled water heater. Everything still looks and runs like new Both were running when I left
Spencer D.
Complete furnace tune up and replaced flame sensor. Flu was making a clicking sound and needed to be secured up. Everything is running upon departure.
Taylor G.
Came out for no heat. Found there was leafs in the combustion chamber for the furnace this was giving a pressure switch code. I removed leafs and it is working now. While here I pulled blower housing out to inspect secondary heat exchangers. This carrier furnace is a 2007 know for having issues with secondary heat exchangers there was no corrosion on it today that I could see. I checked for co coming from the supply vents woh my testo I got a 0 reading today. Blower motor is leaking oil. There also was a burn mark on the control board. With these issues they should do repairs or get a price for a new furnace. I didn’t do a full inspection I did give the option to do a full inspection this was decline furnace more than likely will stop working in the future but was working today when I left the call.
Taylor G.
Came out for a prepaid wsc tune up. Found the coil is dirty needs to be cleaned. All other components are testing properly and working properly. Found no cracks in the heat exchangers. There is no co in supply duct. Combustion Analysis is proper. Filter is clean. Blower is mildly dirty. See health report card for questions. We need to schedule Ben to come back and do fire place tune ups I do not have stuff to do it furnace was working when I left the call.
Taylor G.
Came out for a no heat. Found the flame sensor was dirty needed to be cleaned. While here I performed a 30 point furnace inspection. Found the coil and blower are mildly dirty. Furnace is burning properly. There was no co in supply duct. Filter was clean. I did a general cleaning of furnace parts see photos. Found no cracks in the heat exchangers. I replaced the ignitor I accidentally broke it while I was removing the burners to clean them. See health report card for questions. Options for cleanings were declined today. Furnace was working when I left the call
Taylor G.
Came back out for a no heat. Found the 16x16x1 filter was extremely dirty. I did replace the filter while I was here. Also found we are moving as much airflow that we need for system to work more efficiently. Gave options to add 16 x 16x1 return air grill in music room also gave option to add April air filter to system. I want to add some duct work on left side of furnace to add another return to system. We may have a thermostat issues with the nest as well. If we do these modifications this should help keep home more comfortable. Furnace was working when I left the home. If we decide to do duct work send install crew 2 guys full day. You can send me out with the installers so I can line them up on call just at the start of the day. Material list is in the estimate I created. System more than likely will stop working again.
Asa@westernheatingair.com
Preformed a furnace tune up, inspected everything changed the filter for the homeowner inspected the humidifier recommended replacement humidifier pad. Talked with the homeowners about indoor air quality. And piece of mind warranty protection. The furnace was running when I left.
Kevin K.
Reinstalled flue pipe and ensured no leak was present after running furnace. Cleaned drain line.
Kevin K.
Reinstalled flue pipe and ensured no leak was present after running furnace. Cleaned drain line.
Easton F.
Today I came out because the furnace wasn’t working properly. After getting into the crawl space I found that the drain line coming off of the inducer was clogged causing water to back up into the unit. I cleaned out this line and the unit fired right up. Today Ron renewed his Western savings club membership.
Brenan S.
I performed one furnace tuneup and completed a health report card. During the tuneup I found that the blower wheel was dirty and the evaporator coil was beginning to get dirty both of these were marked as fair on the health report card. I found that the hot surface igniter was rated for 40-75 ohms, it is testing at 78.9 ohms. I also found that the filter was extremely dirty. The furnace is from 1999 and I thoroughly checked the heat exchangers. I pulled the blower wheel and checked the bottom side and also checked the top side through the evaporator coil. I found that the heat exchangers have hotspots and surface rust in some areas but I was unable to locate any cracks or holes. I found that there was no carbon monoxide entering the home. There is a tenant who lives in the home and I attempted to contact the owner via telephone and recommended a new filter and a new hot surface igniter. I called the owner twice and was unable to make contact and I left him a message requesting he conta
Jeff M.
Warranty for tankless water heater. Initial performance check done and equipment took a couple times to actually light before staying lit. Taking a look at how the equipment was installed it does look like we need a larger gas line coming into the water heater because of overall BTU input of the water heater. Reran larger gas line to ensure appropriate supply of gas to equipment. Checked some of the dip switch settings on water heater as well and corrected a few per recommendations from manufacturer recommendations. Performed function test of equipment by turning on and off hot water faucets to ensure appropriate function equipment is operating at this time with no problems on initial start up.
Asa@westernheatingair.com
Performed a furnace tuneup today went through the whole machine found that the indoor coil was pretty plugged up I brushed out what I could to allow more airflow to go through still need some work. How to change out the capacitor for the blower wheel. Igniter and flame sensor both tested within manufacture specifications everything else looked good and in good operational order. Furnace was running when I left.
Spencer D.
Tuneup complete capacitor needs to be replaced and blower needs to be cleaned. Everything else is in good working order
Spencer D.
No heat call for southern side of duplex. Thermostat was blank replaced batteries system came on and began running. Complete tune up and replaced Ignitors on both units Paid with check
Taylor G.
Came out for a no heat call. Furnace was working upon arrival. I recommended we do a 30 point tuneup on furnace. Furnace is a 2017. All electrical components were testing properly and working properly. I did have to just a gas pressure it was above the recommend amount. Now it is burning more efficient. I pulled burners and clean those out. I did a general wipe down of furnace. Static pressure is good. Filters are new. See health report card for questions. Sign nope house on WSC for one year. 2 furnace 2 ac. System was working when I left the call.
Taylor G.
Came out for water heater not working. Believe it is the sensor for the heat. I ordered one for Johnston should be here in 3-5 days it is coming from Portland. I cleaned the sensor to see if this would help get us by. Water heater was working when I finished. I did a down for now on this call today waiting for part to come. Came back on 11-13-2021 I replaced the sensor for tankless water heater. See pictures if problems keeps happening we need to send Jeff back to try and figure out what is going on with unit. I think it may be a gas line issues the gas line to the water heater is a 1/2†should be a 3/4 gas line they reduced it right at the unit. Unit will run for a few days then it will stop. It gives a 003 code which says make sure gas valve is opened so maybe we are not getting enough gas to the water heater. Water heater was working when I left the call.
Ben N.
I came today and replaced the glass vial at the bottom of the water heater. It broke because there was not enough combustion air. They need to leave the door off of the room where the water heater is located, so it can pull combustion air from the house. Water heater was venting outside and burning at 9 ppm carbon monoxide. It was running when I left.
Brenan S.
I performed two furnace tuneup‘s and completed health report cards for each system. The first system was located in a crawlspace. The filter was dirty and the customer authorized its replacement. I found that the static pressure at the return is high. I also found that the inducer housing had started to leak and caused the bottom bolt to rust and break out of place. I advised the customer of this and she stated her home warranty is the one who replaced the unit and stated she would call them to have it fixed. On the second unit the filter was dirty and the customer authorized its replacement. I also found the static pressure on this unit was high at the return. The customer was interested in duct cleaning and she was given an estimate for that service. I watched both units run and operate correctly before leaving.
Devante W.
Ran 2 furnace tune ups on systems today , main floor need a bit of work done to get system up to standards . Quoted customer pricing for repairs, customer would like some time to go over estimates. Customer will call back into office if he wants to go ahead with repairs .
Tyler B.
I preformed a furnace tune up today. From the tune up i found that everything was working just fine. I have no concerns at this time. I do recommend upgrading the filter size to a thicker one 16x25x4. There is a 4†filter cabinet installed that will fit this size of filter. What upgrading the filter will do is catch more dirt and debris while allowing more air to pass though. This will help prevent airflow issues. The 4†filters typically cost twice as much as the current 1†ones bing used but they last 2-3 times longer. I also recommend adding a surge protector to the furnace as surges aren’t covered under any warranty’s. Most surge protectors that are made for furnaces have a warranty on them that if a surge does get though the manufacturer will cover a certain amount of the repairs. The particular ones we offer will cover up to $7,500 in repairs if the surge protector doesn’t stop the power surge. Your WSC maintenance program is also up today. If you would like to si
Tyler H.
Add a supply
Tyler B.
I preformed two furnace tune ups today. The only issues i found with both furnaces were the filters were bad which the customer had me replace today. Everything else was looking just fine, i have no concerns at this time. I do recommend putting surge protectors on both furnaces as surges aren’t covered under any warranty’s. With the brand we carry the manufacturer with pay up to $7,500 in repairs if a surge does get through I have included prices for surge protectors individually and if you want to do both at once. Both furnaces were running when i left.
