Local Reviews
for Lehi, UT
Powered by Nearby NowOur Reviews by City
Very Polite
Reese - Lehi, UT
Our service provider was polite and thorough, however he showed up without a mask on and indicated he was not vaccinated. We asked him to put on a mask and he complied without complaint. My appointment confirmation text stated that they had increased sanitary measures....sending an unvaccinated, unmasked service tech does not seem like an increased sanitary measure.
Response from Western Heating & Air Conditioning (Lehi):
Hello Reese, we appreciate your feedback and will assure that this is passed on to our operations manager to assure all are following the guidelines.
Awesome Service
Kelli - Lehi, UT
Love Western Heating and Air! They’ve always responded to our needs in a timely manner.
Response from Western Heating & Air Conditioning (Lehi):
Kelli, thank you so much for the 5 star review for Easton
Best Service Around
Jesse - Lehi, UT
Taylor’s awesome. Replaced some parts in our furnace and had him quote us for another job. Good honest people that are willing to take the time to chat and get to know you.
Response from Western Heating & Air Conditioning (Lehi):
So great to see your review Jesse, we love that you are apart of our Western family. Thank you for giving Taylor a 5 star review.
850 bucks and not any better
Greg - Lehi, UT
I'm sure he did his best but was told he could deff fix my furnace. Well I'm still not fixed and 850 dollars outa pocket.just kinda a bummer . Maybe just my luck .western was highly recommended and all my friends have had great service from them. But still dosent take the sting out of 850 bucks for nuthin. Thanks for trying
Response from Western Heating & Air Conditioning (Lehi):
Greg, we absolutely want to assure we are taking care of you with 100% satisfaction. We will have a manager reach out to you right away to get this sorted out.
Honest Crew
Jesse - Lehi, UT
Jake came out to take a look at our furnace and it was nice to hear him say I’m not sure what’s going on so I’m calling in some help. They took the time to accurately diagnose the issue. I will always take a company that hires honest people that do the right thing.
Response from Western Heating & Air Conditioning (Lehi):
Jesse, thank you for the review for Jake!
Excellent service!
Letitia - Lehi, UT
Jeff Marvin is very knowledgeable and cares about giving us the best service. We appreciate the time he spent troubleshooting the problems we’ve been having.
Response from Western Heating & Air Conditioning (Lehi):
Hi Letitia, thank you so much for giving Jeff a 5 star review!
Timely, great service
James - Lehi, UT
Response from Western Heating & Air Conditioning (Lehi):
Hi James, thank you for the 5 star review for Ryan H
Awesome service
Kathy - Lehi, UT
Very knowledgeable and explained services to me.
Response from Western Heating & Air Conditioning (Lehi):
You are so great Kathy, we love seeing your 5 star review for Jeff
Did a great job.
Mark - Lehi, UT
They answered my questions and described service options clearly.
Response from Western Heating & Air Conditioning (Lehi):
We appreciate your review Mark for Spencer.
Great service
Gary - Lehi, UT
Efficient, informative
Response from Western Heating & Air Conditioning (Lehi):
Thank you Gary for the 5 star review for Wes
Friendly and expert service!
Julie - Lehi, UT
Gabriel arrived on time and offered friendly and knowledgeable service. Highly recommend him!
Response from Western Heating & Air Conditioning (Lehi):
Hi Julie, we are pleased to see your 5 star review for Gabriel.
Great service!
John - Lehi, UT
Or technician, Jeff, was outstanding! He was very thorough and explained things in detail. You could tell immediately that he was experienced and knowledgeable. Super nice and very thoughtful! I'd have him come and inspect/tune-up my furnace again for sure.
Response from Western Heating & Air Conditioning (Lehi):
Hi John, this is a great review for Jeff. Thank you so much!
Timely and Friendly Service
J.R. - Lehi, UT
We called Western when our AC stopped running this morning on a Saturday and they were able to come the same day to diagnose the issue without any kind of extra hours fee we were quoted from competitors. The serviceman Ryan did a great job quickly and thoroughly identifying the issues we were facing and offering thoughtful suggestions for options we might have! Great experience overall!
Response from Western Heating & Air Conditioning (Lehi):
Hi J.R. it has been our pleasure to help today at your home, thank you for the beautiful review for Ryan H.
Great service, too pricey
Blake - Lehi, UT
I prepaid for an AC tune up when our furnace was having issues last winter. I wasn't super happy that a "free inspection" turned into a $700 morning. I know you're charging $150+ for a $15 part, and I needed two of them. It's kinda rude to take advantage like that. I'll probably keep using WHA to roll the warranties but I'm pretty butt-hurt about it from now on.
Response from Western Heating & Air Conditioning (Lehi):
Hi Blake, we appreciate your honest feedback. We would love to have our operations manager reach out and speak with you to make sure we have heard and met all your needs.
Excellent Service
Larry - Lehi, UT
Gabriel Boamorte was friendly, knowledgeable, very helpful and proficient. He got our AC back up and running within an hour.
Response from Western Heating & Air Conditioning (Lehi):
So fantastic Larry, thank you!
Very pleased with the excellent service
Rodney/Joyce Dayley - Lehi, UT
I highly recommend this company.
Response from Western Heating & Air Conditioning (Lehi):
Thank you for the 5 star review for Gabriel
Great Service
Brett - Lehi, UT
Arrived on time and got the job done in a timely manner.
Response from Western Heating & Air Conditioning (Lehi):
Brett, so great to see that Ryan H has earned a 5 star review from you. Thank you
Great service and attention to detail!
Reece - Lehi, UT
Great experience, Jake was able to identify the problem missed by others and fixed it for a reasonable price, saving me thousands!
Response from Western Heating & Air Conditioning (Lehi):
Hello Reece, so happy to hear that Jake was able to find out what was going on.
Great Service!
Jerry - Lehi, UT
Tyler checked out everything on my air conditioner & found the problem quickly. He was very professional& gave me tips to keep my air conditioner running more efficient. I will use Western Heating & Air in the future.
Excellent!
Kathy - Lehi, UT
Tyler arrived on time. He did a great job with the install. He went above and beyond. Thank you!!
Response from Western Heating & Air Conditioning (Lehi):
This is so awesome Kathy, thank you so much for this review for Tyler H.
Great Service
Gary - Lehi, UT
Our technician was very good, answered all questions and was very friendly and professional
Response from Western Heating & Air Conditioning (Lehi):
Hello Gary, thank you so much for the review for Devante!
Amazing, thorough job
Kathy - Lehi, UT
Jeff was amazing! He went above and beyond! Thank you Jeff!!!!
Response from Western Heating & Air Conditioning (Lehi):
Kathy, thank you so much for the review for Jeff
Great job saving the day!
Dannette Klein - Lehi, UT
Spencer arrived early and helped get our AC back up and running so we didn’t leave our house to cook while out of town for a few days.
Very happy with our service today
Brandy - Lehi, UT
Response from Western Heating & Air Conditioning (Lehi):
Brandy, we are glad that Easton was able to come to your home today, thank you for giving him a kind review.
Great Service
Brett - Lehi, UT
Jeff moved his schedule around so he could complete the job that took longer than expected. He worked late into the night to get the job done.
Response from Western Heating & Air Conditioning (Lehi):
Thank you so much Brett, we do value taking care of our clients!
Taylor G.
Came out to Install a new collector box believe there was a leak coming form it this should fix issues. There was water damage in furnace from this. Furnace was working when I left the call.
Wesley D.
Performed furnace tune up. We installed system back in June. System is running well. Filter should be replaced. You asked where you could get them. I recommend replacing filter every 6 months. System doesn’t have surge protectors on the units. Warranties do not cover surges. Left you with an estimate for surge protection. System is up and running when i left.
Easton F.
Today I came out for a furnace tune up on a 2006 Payne. The system is beginning to show its age in a few areas. The most concerning thing I saw was the blower motor, it is leaking oil and pulling a bit more power than it used to. I also checked on the heat exchangers to make sure there were no cracks, I did not find any cracks but there is some rust starting to form. As of now the unit is running safely. Today I gave the option of replacing the motor to prevent the unit from potentially breaking down. I also recommended adding a surge protector and a wet switch to the system to prevent any damage in those areas. Thank you for having us out today! Please call with any questions
Gabriel B.
I performed a furnace tune up on a 2014 Bryant system. The system is working properly but it needed some maintenance. I cleaned the burner, inducer motor and the general area of the furnace. I adjusted the gas pressure from 3.65inW to 2.95inW for a better combustion. The system was working properly when I left see health report card for more details. Thank you for your business.
Easton F.
Today I came out for a Furnace tune up. The unit was installed in March of this year and is working just the way it should! While going through the tune up I found that the gas flex line going to the furnace had a small leak at the compression fitting. Today I replaced that part under warranty. Other than the gas flex line, I recommend a Surge protector as well as a Wet switch to completely keep the system under warranty in the event of water damage or surge through the main power to the furnace. Thank you for having us out today!
jake@westernheatingair.com
Furnace tune up Inducer winding fairly loud then shut down. I took off the inducer to check for blockage, amperage, pressure switches, and to see if the motor was hot to the touch. Everything checked out fine so I reset power and watched the furnace run for over a half hour without issues. Static pressure and temp split are great. Not sure what happened before but everything looks great upon departure.
Jeff M.
Call for noisy blower motor. Turned unit on and could tell it was a little noisy sounded like a vibration and inspecting the wheel there was a little bit of a rattle to it when tapping on it. Found the evaporator coil to be excessively dirty and cleaned it up on approval. Replaced wheel and put equipment back together noise is still present motor is suspected issue probably a bad motor from factory or it was tweaked when it was out in by the other technician that was out here. Given the noisy goes away once we cut power to the unit itself. Given age recommend looking at replacement if noise is wanting to be fixed.
jake@westernheatingair.com
We are called out today for a no heat After looking through the court system there was a wasp nest in the flu outside of the house. We removed the wasp nest and the system ran fine for over a half hour. We are returning on Friday morning to install a collector pan for the furnace. The collector pan currently on the furnace is leaking water. Furnace running upon departure
Jeff M.
Furnace tune refer to health inspection report form. System performing well static pressure is a little high because of filter being a bit dirty recommend getting replaced for upcoming heating season. No IAQ or warranty protection devices in use all of which would recommend for peace of mind of warranty protection and comfort levels of the home. Recommendations for furnace refer to health inspection report form. —Fireplace— Fireplace checked for 120v power and not getting any constant power to the fireplace traced wire and it disappears through stud space behind the wall and unable to determine where exactly it ends up but all the outlets surrounding fireplace all have appropriate voltage. Checked connections down at fireplace itself and no connection issues seen.
Jeff M.
Furnace tune up and Fireplace service
Easton F.
Came out today on a service call because the AC was not cooling. When I arrived the AC was cooling perfectly. The basement thermostat was set to heat so I switched it to cool and everything seemed to work fine. Today I just charged for the service call. Thank you for having us out!
Taylor G.
Came out to look at broken wire it appears not to be wired to anything it was just tucked into the return grill. Cedric took picture s and out on service titan. It could have been to an old security system. The door bell is working. Everything appears to be working fine.
Easton F.
Today I came out for two furnace tuneup‘s. The first unit I worked on was in the crawlspace and was installed in 2001. The unit is starting to show its age but overall is still working. I recommended keeping an eye on the igniter on this unit. Next I moved upstairs, this unit was installed in 2006. Overall this unit is working well. While going through the unit I found the flame sensor was testing below factory recommendations. So I switch that out today for a new one. I recommend keeping an eye on the blower motor as it is starting to leak oil. Today we also renewed the Western Savings Club membership Thank you for having us out today!
Taylor G.
Came out for 2 prepaid wsc furnace tune ups. Both furnaces I replaced the filters they were provided. All electrical components are testing properly and working properly. Both furnaces were burning clean. I did a general cleaning of both furnaces. There was no CO coming from the furnaces. Temp splits and static pressures were good. Everything seems to be working good. Gave options for wsc renewal it was declined today. Both furnaces were working when i left the call. See health report card for questions.
Tyler B.
I came out to the call today. Customer stated that when they got home the mechanical room smelled like smoke. I looked at the furnace, the system is brand new, I checked the motor for over amping and it was doing just fine, it wants getting hot either. While i was checking out the furnace i noticed that the water heater was pretty old and had lint gathered around the base. The expansion tank had failed and the water heater was popping which is a sign of sediment build up inside of it. I had my TESTO running the whole time i was here and picked up nothing on it. The entire time i was here i was unable to smell any smoke or see something that would obviously cause smoke. At this time my best guess is that the water heater is the source of the problem, but I can’t be 100% sure. AC was running when i left.
Tyler B.
I preformed a furnace tune. The big issues i found today is that the airflow is bad causing a bad temperature split, hot flue gasses and hot spots on the heat exchangers. The main hold up on the airflow is that is a 5 tone furnace sitting on the ground pulling through a 1†filter. I recommended an airflow assessment to to see what we can do to get a 4†filter cabinet and airbase put in the closet along with any other things we can do to improve it. Mathew decided to go through with the assessment, the office will be reaching out to him to schedule a comfort adviser to come out. Furnace was running when i left.
Kevin K.
Zone Board Honeywell 2 zone
Kevin K.
Zone Board Honeywell 2 zone
jake@westernheatingair.com
Prepaid furnace tune up Gas pressure was extremely high and putting out over 175 degree air. System tripped the high limit while i was performing tune up. I lowered the gas pressure significantly and got the supply temperature within range. I would recommend cleaning the blower assembly in the near future to prolong the life of the furnace. System running upon departure
Jeff M.
Call no cool. History gathered on equipment problems and took a peek at the outdoor equipment just to see if we noticed any freezing out there none noticed but definitely some sign of condensation being out there lineset was wet so potentially it had been freezing as well. Went to indoor unit and turned AC on and the blower motor would not crank over. Checked motors capacitor and it was reading 8.43 mfd out of recommended 10 mfd capacitor has just shy of a 16% drop in capacity which isn’t good for equipment longevity if it’s ran like this for awhile and on top of it when it is all said and done it should still be able to help crank the motor on. Motor does have a little bit of friction when spinning but does spin slightly still, motor windings likely main reason of failure with the above mentioned problems contributing to its demise. Inspection of furnace as a whole it is in fairly rough shape it appears to have a fairly long history of water being an issue given the rust through
Jeff M.
AC service and water heater repair.
Jeff M.
Water Heater Check and Service
Ryan H.
25 year old system AC freezing up. The main issue today is the dirty filter. The system has a washable filter that is plugged solid. These washable filters are prone to clogs and should be cleaned with soap and water at least every 30 days. Sometimes more frequent washing is required. When checking the outdoor unit. Found the capacitor has leaked oil all over the contactor and electrical components. Being that they are soaked in oil this can lead to a fire. Do not recommend restoring power to the unit until this is taken care of. Possible solutions 1) change to a disposable furnace filter and replace every 30 days. 2) wash and clean the current filter 3) replace all of the electrical start and run components in the AC 4) replace the entire system due to the age. Average life of HVAC equipment is 15-20 years. Static pressure Return 0.13 After filter 0.65 Before coil 0.22 After coil 0.13 Total External 0.87
Jeff M.
Call for cooling problems. Homeowner had taken Vivint thermostat off and replaced with the old thermostat and system was running appropriately on arrival. Checked the Vivint thermostat functions with multimeter and the relays are opening and closing appropriately when call for cool and heat are initiated at thermostat so there does not appear to be any issues with the way the function of thermostat is concerned unless thermostat has an intermittent function problem. A little history gathered from homeowner and they did mention freezing taking place at lineset of AC system this is not something related to the thermostat typically because thermostat is really just a switch that initiates a call for cool and heat. Informed homeowner on this subject and how freezing typically is a sign of something else with the equipment function be it call for cool to low causing low return air temperatures that get refrigerant temperatures too cold, airflow issues, and/or refrigerant charge problems. T
Jeff M.
I was called to this location for a furnace tune up. The client advised that there was a power outage several months ago and that the A/C acted funny for a day before returning to normal. It was also found that the air Scrubber bulb was burnt out and the client was aware of this issue. A full furnace tune up was completed and the health report card was filled out. During the inspection I found that the blower motor wheel was dirty and in need of cleaning. The evaporator coil was also found to have cat hair starting to build on the inside. I do not believe the evaporator coil needs to be cleaned at this time but needs to be closely watched to prevent future air flow issues. I found that the flame sensor was dirty, causing it to measure outside of its recommended operating range. The flame sensor was removed and cleaned. I provided the the client with 4 estimates that covered the air Scrubber bulb replacement, surge protector, wet switch, and blower wheel cleaning.
