Local Reviews
for Orem, UT
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HVAC Annual Maintenance
Rod - Orem, UT
Tech was excellent. Great work.
Amazing Service
Francis - Orem, UT
They came on time and were great to work with. They tuned up the furnace and did what they said they would
Response from Western Heating & Air Conditioning (Lehi):
So great to hear Francis, we are thankful for the 5 star review for Easton.
John - Orem, UT
Response from Western Heating & Air Conditioning (Lehi):
Hi John, we would love to have the opportunity for our Service Manager to reach out and go over the visit you had with us. We do value all feedback from our clients.
On time, quick but thorough. He was great!
Chris - Orem, UT
Response from Western Heating & Air Conditioning (Lehi):
So wonderful Chris, thank you for the 5 star review for Easton.
Awesome service
Dan - Orem, UT
Efficient clean and knowledgeable
Response from Western Heating & Air Conditioning (Lehi):
Hi Dan, we appreciate the 5 star review for Tyler B.
Great service
Allen - Orem, UT
Ben did a great job, changed filter, installed new ignighter and batteries.🙂
Response from Western Heating & Air Conditioning (Lehi):
So great to see your review Allen, thank you for having Ben over!
Great same day service
Ken - Orem, UT
Spencer came ahead of schedule, was professional, knowledgeable and took time to clearly explain what was happening and what my options were.
Response from Western Heating & Air Conditioning (Lehi):
Always so great to see your reviews Ken, thank you for having Spencer over.
Great service
Janet - Orem, UT
They are the only ones I will call now
Response from Western Heating & Air Conditioning (Lehi):
Hello Janet, we so happy to see the 5 star review for Gabriel
Very professional
Andy H - Orem, UT
Asa Brandis did a great job getting to the root of the problem and fixing it. Thanks again Asa
Response from Western Heating & Air Conditioning (Lehi):
Hello Andy, it has been our pleasure to have Asa out to your home.
Great Service - Asa Brandis was great.
Joan - Orem, UT
Response from Western Heating & Air Conditioning (Lehi):
So great to see your review Joan for Asa, thank you.
Excellent Service
Maureen - Orem, UT
I really appreciated Jeff’s expertise and his professionalism. He was very friendly and helped me understand the services he was providing for my furnace.
Response from Western Heating & Air Conditioning (Lehi):
Maureen, so happy to see such a wonderful review for Jeff. Thank you!
Excellent service; great price
Alene - Orem, UT
Response from Western Heating & Air Conditioning (Lehi):
Hi Alene, we appreciate the 5 star review Tyler B today
Always great service!
Darren - Orem, UT
Outstanding company, overall.
Response from Western Heating & Air Conditioning (Lehi):
Hi Darren, thank you so much for giving Tyler B a 5 star review
Outstanding service!
Elyn - Orem, UT
Response from Western Heating & Air Conditioning (Lehi):
We appreciate you Elyn so much and thank you for giving Jake a 5 star review
Good service and the price was right.
Carmen - Orem, UT
Very nice young men and very efficient, too. Also very fast!
Response from Western Heating & Air Conditioning (Lehi):
Hi Carmen, thank you for giving Tyler B and Brenan a 5 star review.
As expected
John - Orem, UT
Are used western for a few years now and I appreciate it the consistent manner in which their technicians perform their work. They are well trained and unfailingly polite professional. Jeff was no exception and we enjoyed the overall service experience.
Response from Western Heating & Air Conditioning (Lehi):
John, we love your wonderful review for Jeff. Thank you so much!
Great service!
Judy - Orem, UT
Ryan did a great job! Spent extra time and answered all of my many questions. Thank You!
Response from Western Heating & Air Conditioning (Lehi):
Judy, thank you for giving Ryan H a 5 star review
Fast and efficient. Very informative.
Riley - Orem, UT
Response from Western Heating & Air Conditioning (Lehi):
Hi Riley, we appreciate you giving Asa a 5 star review
Great service
Farley - Orem, UT
Very knowledgeable in what he is doing.
Response from Western Heating & Air Conditioning (Lehi):
Thank you so much for giving Spencer a 5 star review.
Great!
Camille - Orem, UT
Response from Western Heating & Air Conditioning (Lehi):
Camille, this is so great to see a 5 star review for Jakes services.
Great, quick service
Leo - Orem, UT
The tech arrived early and was able to find the problem quickly. After replacing a bad part, he then did some trouble shooting to make sure there weren't any other issues. We appreciate their great service!
Response from Western Heating & Air Conditioning (Lehi):
Such a wonderful review Leo, thank you for having Tyler B to your home.
Great Service
Clint - Orem, UT
Response from Western Heating & Air Conditioning (Lehi):
You are so great Clint, we are so happy to come help this evening! Tyler B is fabulous!
Great service
Elizabeth - Orem, UT
Very professional and pleasant technician
Response from Western Heating & Air Conditioning (Lehi):
Thank you Elizabeth for the 5 star review for Tyler B
Great Service
Dean - Orem, UT
Western Heating & Air did a phenomenal job for us. Ryan was patient with our concerns. Replaced a defective damper and adjusted all the air flow throughout the home. Well done !
Response from Western Heating & Air Conditioning (Lehi):
So wonderful Dean to hear this fabulous review for Ryan H. Thank you!
Great
Sarah - Orem, UT
Response from Western Heating & Air Conditioning (Lehi):
Hello Sarah, thank you so much for having Jeff and Brenan out to your home today!
Spencer D.
Complete furnace tune up and replaced filter. Everything is looking good. 30 off tune up promo and waived dispatch fee.
Asa@westernheatingair.com
Went through the mini split system, I had tightened all the connections, cleaned the filters and the top of the unit the is a 20 degree temp split and it was running appropriately when I left.
Taylor G.
Came out for second opinion on furnace. Inducer motor to be really loud and working hard. From the blower motor would not come on this is due to control module failure. I found a small burn mark on the module see photos. I inspected the secondary heat exchangers and found no corrosion on them. Gave options for repairs or to get a new system. We are getting a price for a new system tomorrow. Furnace was not working when I left the call.
Asa@westernheatingair.com
Went through the machine, everything looks great, nice and clean. Talked with the homeowners daughter about the uv bulb there is nothing wrong with it and everything there is in good working condition. Furnace was running when I left.
Asa@westernheatingair.com
Preformed a furnace tune up, the only thing I see is that the static pressure is a little high. Recommended to the homeowner to at least add another return air and to ensure all the vents are open in the home. Everything else is set to manufacturer specifications. Furnace was running when I left.
Taylor G.
Came out for no heat. Upon inspection I found that the dampers weren’t opening and closing at the appropriate time. I determined that the zone board was sending power when it shouldn’t be. I replace is on board now the motors are closing and opening when they should. I added a transformer for the zone board in the furnace. Gave options to do WSC with repairs this was declined. They did not want me to inspect furnace today. System was working like it should when I left the house.
Kevin K.
Changed out bad thermostat. Added termination kit n
Kevin K.
Changed out bad thermostat. Added termination kit n
Easton F.
Today I came out for a furnace tune up. While going through the tune up everything inside the unit tested great! Everything is working the way it needs to be. Today I recommended a few different things. A surge protector and or wet switch to keep the warranty on the system protected, a duct cleaning, and an air scrubber. Everything was on and working when I left. Please call us with any questions!
Devante W.
Complete prepaid furnace tune up on system found run cap and flame sensor failing . Replaced parts and checked system operations and all ops are normal with system at this time . furnace is running upon departure.
Easton F.
Today I came out for a furnace tune up on a 2015 temp star. While going rough the system I found that the supply temperature was pretty high. I found the reason for that to be the evaporator coil inside the unit. Overtime dust and pet hair has built up pretty thick on it. I recommended cleaning this coil to help the airflow through the system. Beside this, everything else through the unit looked great! Thank you for having us out today
Jeff M.
Call no heat. Found the furnace throwing an ignition lock out fault code. Reset equipment and equipment started ignition sequence, when gas valve was to be energized it opened and closed sporadically. Causing ignition proving fault error. One of two pressure switches is in line with power to gas valve on next ignition sequence tested voltage across the switch incoming voltage 24v across switch the voltage was sporadic. Pulled pressure switch tubing cleared any potential debris blockages. Unit able to light once this was done. Jumped switch to test ohms resistance across switch and it was jumping in readings on start up and run time but still running, switch stabilized at 1.1 ohms of resistance. Suspected the switch to be having issues with passing voltage appropriately, be it due to corrosion or manufacturer defect. Pressure switch replaced and ohms of resistance tested at 0. No resistance measured function test performed and multiple shut off and start up sequences performed to make
Easton F.
Today I came out for a furnace tune up. The system was installed by us in 2013 and is in really good shape overall! I noticed that the filter hadn’t been changed in quite some time so I replaced that today. Beside this everything around the unit looked good. Thank you for having us out today!
Easton F.
Today I came out for a furnace tune up on a 2017 Bryant. While going through the system the only issue that I found was restriction in the supply from having vents closed around the house. This is causing a higher temperature split than I normally like to see. Beside this, the unit was looking great all the way around! Today I recommended a wet switch and a surge protector to keep the system within warranty. Thank you for having us out!
Easton F.
Today I came out because the furnace was not staying on. I went through the entire unit today to evaluate everything inside. I found that the flame sensor had gone bad and so had the capacitor. These items were preventing the unit from functioning properly. I also found that the inducer motor is in really rough shape, upon start up it grinds on the housing which has taken a fairly large toll on the motor itself. I can not see the inducer motor running much longer. The blower motor has leaked quite a Bit of oil which shows it may cease as well. Andrew just wanted to take care of the flame sensor and capacitor today. All charges: flame sensor, capacitor, tune up, western savings club Thank you for having us out today!
Gabriel B.
We were called to diagnose a furnace that is not working. The furnace is a 2007 Lennox system. The gas valve is shorting causing to fail the combustion, it needs to be replaced to get this furnace working again. I talked to Daryn and he gave the go ahead for the repairs. I’ll come back tomorrow since the parts warehouse are closed now. 11-18-21 I installed the new gas valve, tested for leaks, tested the combustion and gas pressure, everything is working properly. Call us if you have any questions. You signed up for a Savings Club and that includes two tuneups one for the furnace and one for the AC., so we will reach out to you to schedule those tuneups or you can call us and schedule as well. System was working properly when I left. Thank you for your business.
Easton F.
Today I came out because the furnace is working intermittently. Jefferson explained that sometimes the unit would work and other times it would not. Today I did a tune up to make sure everything was working within spec and I found that the gas pressure was set pretty high. I adjusted the gas pressure down which helped the unit. The filters that are being used right now are a bit too restrictive which can cause the temperature to get too high within the furnace. Please call if you have any questions!
Easton F.
Today I came out because Stirling had questions on his thermostat. I was able to answer all of his questions today
Gabriel B.
I performed a furnace tune up on a 2014 Amana this system is not working properly. The system will only run at low stage. I tested and diagnose the pressure switches and the inducer motor and both seems to be working properly. But I’ll try a new inducer motor and pressure switches to be sure. This system is under warranty till 2024. Carlos wants to go ahead and fix this as soon as possible. I changed the pressure switches but the problem persists. I will look for parts and we will reach back when we have them. 11-18-21 I came today with and new inducer motor. The old inducer motor was pulling 0.98inW and the pressure switches are set for 0.35/0.65inW. I called Goodman support and they recommended checking the flue or replacing the inducer motor. I checked the flue and there is no obstruction. I installed the new inducer motor. The new inducer motor is pulling 1.06inW. After installing the new inducer motor the system started to work properly, low and high stages. The c
Easton F.
Today I came out to verify a carbon monoxide reading that another technician found yesterday. I cam out with two different carbon monoxide readers and only found 1ppm in the supply. We are going to have the service manager come out along with the initial technician to find why there was a high reading in the first place
Asa@westernheatingair.com
Inspected the furnace everything still looks new the flame sensor had to be cleaned everything else is operating appropriately and within manufacturer specifications. Furnace was running when I left.
Asa@westernheatingair.com
Basement furnace igniter is testing a little high but still within manufacturer specifications, the blower wheel could use some cleaning. Everything else looks good. The upstairs unit looks good Both furnaces were running when I left.
Devante W.
Upon arrival spoke with customer about furnace not working . Began troubleshooting found the low voltage fuse blown because bitten condenser thermostat wiring touching . Replaced low voltage fuse and ran 10 ft of thermostat wire to condenser. Checked system ops and all ops are normal at this time .
Gabriel B.
Gas valve was not open. The system is running now.
Jeff M.
Furnace tune up refer to health inspection report form. Overall system performing fairly considering age. Only things of note is the inducer has a pretty loud whine on start but goes away with run time. Humidifier is too close to the flue for water heater if flue was double wall it would be ok but not with single wall. No gas drip legs on either gas appliance. No expansion tank on water heater. When measuring resistance of igniter it is over ohming. Recommendations refer to estimates.
