Local Reviews
for Orem, UT
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Great service
Steven/Barbara - Orem, UT
Kade quickly diagnosed and fixed our AC problem. Very knowledgeable and fair.
Response from Western Heating & Air Conditioning (Lehi):
Thank you Steven and Barbara, Kade is very talented and we are thankful for your 5 star review!
Professionals in every way!
Htigerlily - Orem, UT
On time, courteous, skilled with difficult jobs, cleaned up completely. The whole service area looks better than it ever did before. Fixed issues that were not part of the service they came to assist with. Western Heating and Air will have my continued business!
Response from Western Heating & Air Conditioning (Lehi):
We just love your review Heather, thank you so much for giving a 5 star review to Hunter.
Had our AC running in no time!
Janice - Orem, UT
Ryan did a great job and took the time to explain everything to us. He was able to come a day earlier than expected and had our AC running within 30 minutes. Thanks!
Response from Western Heating & Air Conditioning (Lehi):
Hi Janice, thank you for the wonderful review for Ryan H
Liked service and service man
Selma - Orem, UT
I'll share positive experience
Response from Western Heating & Air Conditioning (Lehi):
Hello Selma, thank you for giving Robert a 5 star review!
Great service
Anna - Orem, UT
Taylor did very good
Response from Western Heating & Air Conditioning (Lehi):
Hi Anna, thank you for giving Taylor a 5 star review for his visit at your home.
Amazing
Allen - Orem, UT
Professional and fast!
Response from Western Heating & Air Conditioning (Lehi):
Hi Allen, thank you for having Ben to your home for your dryer vent cleaning.
Easten
Ruth - Orem, UT
Very nice service. Courteous and prompt. Thanks
Response from Western Heating & Air Conditioning (Lehi):
Hello Ruth, thank you for giving Easton a 5 star review today!
Great information
Carl - Orem, UT
Response from Western Heating & Air Conditioning (Lehi):
Hello Carl, thank you forgiving Easton a 5 star review!
Great service
Anna - Orem, UT
Great service
Response from Western Heating & Air Conditioning (Lehi):
Hi Anna, you are so kind to give Jake a 5 star review! He is so amazing and talented.
Great Service
Gabe C. - Orem, UT
Response from Western Heating & Air Conditioning (Lehi):
Hello Gabe and Amy, thank you for giving Brady a 5 star review!
Professional and knowledgeable
Greg C - Orem, UT
I was having cooling problems with my two year old ac system. I couldn’t get the company that sold and installed my new unit to respond to my repeated calls for service, so I called Western. I had an appointment for the next day set within minutes. The technician, DeVonte arrived on time. I was immediately impressed by his professionalism. Within an hour he had diagnosed the problem and we scheduled a time two days later for the 5 hour repair. Again he and his associate, Jeff, arrived on time and professionally and competently repaired the problem. I quickly had nice cool air blowing through the house. I would highly recommend Western Heating and Cooling!
Response from Western Heating & Air Conditioning (Lehi):
Greg, this is a wonderful and very kind review for our team here at Western. It is our pleasure to always be available to help our client's. We are so happy you have become apart of our family here and look forward to always being here to help.
Wonderful service
Edward - Orem, UT
Response from Western Heating & Air Conditioning (Lehi):
Hello Edward, thank you so much for the 5 star review for Gabriel, we are so lucky to have him apart of our team and family at Western.
Competent
Ricky - Orem, UT
Response from Western Heating & Air Conditioning (Lehi):
Hi Ricky, thank you for the 5 star review for Brady.
Great service
Carolyn - Orem, UT
Response from Western Heating & Air Conditioning (Lehi):
Hi Carolyn, we appreciate you having Tyler H and Jordan to your home today!
Great Service, as usual
Ken - Orem, UT
Easton arrived on time and was courteous, professional and efficient. Job was completed in a timely manner.
Response from Western Heating & Air Conditioning (Lehi):
Thank you so much Ken for your review for Easton.
Speedy and affordable
MC - Orem, UT
Kade was amazing! In an hour my AC was back from the dead!! Can't thank him enough!
Response from Western Heating & Air Conditioning (Lehi):
Oh this is amazing!!!! We are so glad that Kade brought your AC back to life!
Great service
Aaron - Orem, UT
Response from Western Heating & Air Conditioning (Lehi):
We appreciate your 5 star review for Taylor!
Great service
Tammy - Orem, UT
Friendly and professional
Response from Western Heating & Air Conditioning (Lehi):
Hello Tammy, thank you so much for giving Easton a 5 star review!
Good
AAron - Orem, UT
Devante was great to have in my home inspecting and tuning my AC. Wry personable and thorough. And I appreciate you guys being available a few days before the competition.
Response from Western Heating & Air Conditioning (Lehi):
It is always our pleasure to help Aaron, thank you for giving Devante a 5 star review!
Great service
Logan - Orem, UT
The technicians were very nice and thorough. They did however use our outdoor spigot without asking, which had a leak from freezing during the winter, that was scheduled to be repaired the next week. The whole basement flooded, but they helped to shop vac much of the water and called in a restoration company to take care of damage.
Response from Western Heating & Air Conditioning (Lehi):
Hi Logan, we appreciate your review. It is our pleasure to take quick action when these things do happen. We are so glad we can get it taken care of right away for you.
Robert made several trips here and went out of his way to help. He just did no stop until he was sure everything was okay
Robert - Orem, UT
Response from Western Heating & Air Conditioning (Lehi):
Your review Robert is so kind, thank you for giving Robert a 5 star review!
Great service
Georgia - Orem, UT
Response from Western Heating & Air Conditioning (Lehi):
Thank you for having Easton to your home to do your AC Tune up.
Great!
Michael - Orem, UT
He did a great job and stayed until everything was done!
Response from Western Heating & Air Conditioning (Lehi):
Hello Michael, thank you for the 5 star review for Jake!
Great Service
Karen - Orem, UT
Great experience with Western heating & Air and technician Ben
Response from Western Heating & Air Conditioning (Lehi):
You are so amazing Karen, we appreciate your 5 star review for Ben.
Great Service
Connie - Orem, UT
Response from Western Heating & Air Conditioning (Lehi):
Hello Connie, thank you for the review for Jeff, we appreciate you being apart of our family at Western Heating + Air.
Kade C.
Found 2016 system working today. Customer states the unit runs for three hours and then shuts off and needs to be reset. I found the condenser had a low capacitor. Capacitor was nearly dead measuring at 16 µF. I also found two loose wires on the control board that we’re not making good contact.Refrigerant pressures are within specification. Airflow is good. Temperature split is good. System is operational upon departure. Customer will call back if problem persists. We ask you leave the unit as it is and do not reset the code so we know why the control board is shutting off. Thanks!
Ben N.
The 2005 bryant ac was not working. Capacitor on blower motor weak, r22 refrigerant is low. Today I did a 29 point ac tune up. The ac was not running when I left. Tom did not answer his phone. I waited 20 minutes. If he calls back I will talk to him about repairs.
Jason B.
2 rooftop units 4 ton Carrier unit
Kade C.
Call to residence to wire up blower motor supplied by customer. Upon arrival I found that the blower motor was seized and would not work. Recommended replacing blower motor. Installed new blower motor and capacitor wired system up verified temperature split is correct. System is operating properly at this time.
Kade C.
Found 2008 Coleman air conditioner not operating well today due to low refrigerant. System superheat was too high sub pool was too low. Both of these things are indicative of low refrigerant. Also notice to bed capacitor. Performed AC tuneup replaced bad cap. Added 1 pound of refrigerant. System takes R 22. Customer would like options to replace system with potentially a larger one.
Kade C.
Found unit with a blown fuse. There was a low-voltage wire pinched in the filter door. I relocated the wire to be out of the way of the door. Taped up the bare wire. Unit is up and running and cooling with the 22° temperature split.
Ben N.
I did there first year free ac tune up today. Refrigerant looks good. Tenants are going to need to run the fan on all the time to make the temperature up and down stairs the same. The basement tenants are to cold. The upstairs tenants are to hot. The Landlord did not answer my calls. The tenants were not home to let me in. The condenser turned on when I was outside. I tested refrigerant and it was good. They need to change there filter and run the thermostat on on all the time so the upstairs and downstairs are the same temperature. Ac running when I left.
Kade C.
Found system not operating today due to a faulty TXV. TXT will not adjust the superheat. When applying heat to the sensing bulb, The TXV does not adjust and keeps the same superheat and evaporator pressure. Sub cool is within specifications at 13°. TXV is faulty. We will have to come back next Friday to install a new one. Installed the new txv. All refrigerant pressures are now as they should be. Low side saturation is at 40 degrees. Temperature split is perfect at 18 degrees.
Ben N.
The 2013 amana ac was not working. The duel capacitor was at. 80% drop. They could use a hard start. Filter is 4" and is only 1 month old. Static pressure good. Today I cleaned off the outdoor condenser fins. I replaced the duel capacitor. The ac was running when I left.
Ben N.
The 1995 lennox ac was not working. The breaker in pantry was tripped off. The duel capacitor was at 100 % drop. Filter was dirty. Condenser fan motor and compressor amping high. Blower capacitor at 5% drop. Today I did a 29 point ac tune up. I changed the filter. I changed the duel capacitor. I turned the breaker back on. The ac was running when I left.
Devante W.
Upon arrival spoke with customer about main floor not having any air flow. So momentarily after troubleshooting for a while found that main floor damper actuator was defective and short cycling ac system. New damper motor need to function damper correctly and allow system to form to standards. Customer said he will reach back out to us to go ahead with repairs .
Tyler B.
I responded to a no cool call today. Upon inspection i found that the contactor wasn’t being pulled in, i checked the 24 volt side and got nothing. I moved inside to check the wiring at the furnace, everything checked out ok. I tuned the power off to the furnace and tightened the thermostat connections. When i turned the power back on everything was up and running. I went back outside and checked the wiring in the condenser, thermostat wires where tight. I suggested a tune up to make sure everything else was running fine. Customer wants to wait to see if the problem comes up again and if it does he wants to sign up on WSC. AC was running when i left.
Ryan H.
AC for main level not working. Upon initial inspection found that the outdoor unit had no power supply. Found that the breaker was tripped. After resetting the breaker the unit started up and then quickly tripped the breaker again. Checked the capacitor. Capacitor is reading in spec. Attempted to check amp draw. Start up amp draw was ok. Checked compressor windings by checking ohms of resistance across the three electrical terminals. 1.45, .85, .84. Checked compressor windings to ground by checking for continuity between the terminals and the copper tubing. Found that 2 of the 3 terminals are grounded out. The inconsistency in the ohm readings and the 2 terminals going to ground are indicative of a failed compressor. Because the windings are shorted out the breaker is being tripped. The compressor is covered under a manufacturer warranty. The labor is not covered under any warranty. Included the member discounted price of $1098. Also included a special price from Brady. If cu
Spencer D.
Dual ac tune up. Recommend doing blower cleaning and evaporator coil cleaning on both units. Also we need to change the filters 20x25x4 Jason is interested in installing two new full systems and possibly replace his water heaters. Set appointment for mark to come out and give Jason estimates for full systems and water heater.
Wesley D.
System dual capacitor was dead. System compressor wouldn’t come on. Recommend tune up kit. System is up and running. System has 20degree temp split. Recommend filters to be replaced once a month. System up and running when i left.
Ryan H.
AC not working. Customer recently removed the filter. Checked airflow and refrigerant pressures. Everything looks ok. Suspect the problem was being caused be a dirty filter. Highly recommend customer keeps filter changed regularly. Also recommend customer upgrades to an aprilaire filter to provide better airflow.
Jeff M.
Call for no heat. Found the thermostat wired incorrectly it was wired as if there was a heat pump so it would call for the nonexistent Heat Pump system to kick on to try to heat the home, after a certain amount of time it would eventually turn the furnace itself on and it’s likely been doing this since Nest thermostats installation. Rewired the Nest and immediately furnace would kick on for the call for heat. Temp Split of Heat Call Return-77.6 Supply-156.2 Heat Split-78.6 System heating appropriately on departure.
Hunter B.
Ac changeout with supply plenum
Ryan H.
AC not working. Customer said they could hear it trying to come on but it wouldn’t start. Found the dual capacitor was bad. Both sides reading 0. System is 14 years old according to the serial number. Average life is 15-20 years. Recommend customer begins to make a 3-5 year plan for replacement.
Spencer D.
AC service call. Condenser is dirty and coils need to be clean also my gauges are showing that we are low on r 22. Customer would like to hold off on repairs for now
Tyler B.
I responded to a no cool call. Upon arrival the system was running, and cooling. Tenant stated that the air wasn’t blowing very hard. I contacted the landlord and told them a tune up will be best to diagnose. They signed up on WSC and used there AC tune up today. From the tune up i found the blower is dirty along with the evap and filter. They are causing airflow issues. I changed out the filter, the evap is not accessible. The compressor and fan motor are over amping. Customer was wanting a quote for a new unit and repairs. I was unable to get in contact with landlord again for payment or to give a run down of what i found. AC was running when i left.
Spencer D.
AC not working. The fuse in the furnace needed to be replaced and also the capacitor on the condenser outside needed to be replaced. Covered under warranty and waive the labor charge because customer signed up for Western savings club.
Easton F.
Taryn invited us out today for a Furnace Tune Up. The system is going on 7 years old and overall is in good working shape. While going through the tune up there were only a couple things that stood out; the unit had the wrong size filter in it which has allowed the blower assembly to build up quite a bit of dust, and the heat exchangers have some hot spots on them but are safe as far as I could see. Thank you for having us out today!
Tyler B.
I responded to a no cool call. Upon inspection i found that the dual cap was bad. Customer had me replace it. I signed them up on WSC for 2 AC tune ups. They had me do them while i was here. From the tune ups I found quite a few things that are having issues. The big ones being the a low reading cap in the basement blower, and potentially low refrigerant in the upstairs unit. But filter was causing bad airflow, this is potentially the problem. Both units are really old i do not recommend any repairs past this. Both AC’s where running when i left.
Ryan H.
Customer said the other day the AC unit made a loud noise. It has not happened again since then. Checked the temps, pressures and amps. Everything is in the normal range. No problems were found. Customer declined doing a tune up to look further into the system. *****customer does not have email. We need to mail this invoice. *******
