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  • We Do Things Right The First Time

Air Conditioning & Heating in Payson, UT

Google Rating
4.9
Based on 345 reviews

If you are in need of an HVAC contractor you can rely on, call the pros you at Western Heating & Air! We have provided heating, air conditioning and indoor air quality services to the residents of Payson, UT and the surrounding areas since 1995! Our award-winning service is unmatched.

Read a few of our reviews below to find out why your neighbors consider us to be their preferred heating and air company in Payson, UT.

Local Reviews
for Payson, UT

Western Heating & Air Conditioning (Orem) Rated 4.9 out of 5 stars based on 25 customer reviews
Mobile Tools for Contractors and Service Professionals Powered by Nearby Now


Map of Payson, UT

Great service as always!




Review of Western Heating & Air Conditioning (Orem)


Response from Western Heating & Air Conditioning (Lehi):

Casey, it is great to see your 5 star review for Jeff.


Map of Payson, UT

Great service




Review of Western Heating & Air Conditioning (Orem)

Jeff and Branden were both professional and friendly, explaining all steps as they worked on resolving my equipment issues. A big Thank You to both of them


Response from Western Heating & Air Conditioning (Lehi):

So great Debbie, thank you so much for the review!


Map of Payson, UT

Qualified Tech, Great Customer Service




Review of Western Heating & Air Conditioning (Orem)

Ryan was knowledgeable and respectful. He listened and addressed our concerns thoroughly. His demeanor was pleasant and his knowledge of AC systems was evident. We also found the office staff to be extremely helpful and kind.


Response from Western Heating & Air Conditioning (Lehi):

Hi Cathyann, it is our pleasure to take care of you, your family and your home. Thank you for the 5 star review for Ryan H.


Map of Payson, UT

He was professional and very helpful. He explained everything to me.




Review of Western Heating & Air Conditioning (Orem)

Excellent service


Response from Western Heating & Air Conditioning (Lehi):

So great to hear Teresa, thank you for the 5 star review for Easton!


Map of Payson, UT

Great help in providing what was needed




Review of Western Heating & Air Conditioning (Orem)


Response from Western Heating & Air Conditioning (Lehi):

Hello Barbara, thank you for giving Jeff a 5 star review!


Map of Payson, UT

Great work, professionally done.




Review of Western Heating & Air Conditioning (Orem)


Response from Western Heating & Air Conditioning (Lehi):

You are so wonderful Jeff for giving Wes a 5 star review!


Map of Payson, UT

Great service




Review of Western Heating & Air Conditioning (Orem)


Response from Western Heating & Air Conditioning (Lehi):

Good Afternoon Debbie, your 5 star review for Tyler B is greatly appreciated.


Map of Payson, UT

it was fine




Review of Western Heating & Air Conditioning (Orem)

just had a quote.


Map of Payson, UT

Technician--Adam was the best




Review of Western Heating & Air Conditioning (Orem)

Definitely the BEST Technician sent out, thus far. Courteous and respectful and very knowledgeable. Didn't make us feel like another quick appointment. Thanks, Adam!


Response from Western Heating & Air Conditioning (Lehi):

Yay! Gwen we do value Adam so much, he is amazing. We appreciate your review!


Map of Payson, UT

Fast service. Friendly Tech.




Review of Western Heating & Air Conditioning (Orem)


Response from Western Heating & Air Conditioning (Lehi):

Debbie, we appreciate you giving our technician Parker a 5 star review!


thorough and convenient




Review of Western Heating & Air Conditioning (Orem)


Great service. Polite technician




Review of Western Heating & Air Conditioning (Orem)


Thorough and considerate




Review of Western Heating & Air Conditioning (Orem)

Derek was patient while trying to figure out what was wrong with our furnace. He listened to me as I tried to explain the problems we had been experiencing. I appreciate that he wasn't just trying to get out of there, but to make sure things were made right.


Great Service




Review of Western Heating & Air Conditioning (Orem)

Jessica was very professional and did a great job in our heating service. Also provided some on-site for a future install. Thank you!!!!


Excellent service




Review of Western Heating & Air Conditioning (Orem)

Very professional and courteous. Thanks.


Awesome serivce!!!




Review of Western Heating & Air Conditioning (Orem)

We would refer him to all our friends!!!


Great job




Review of Western Heating & Air Conditioning (Orem)


Always the Best




Review of Western Heating & Air Conditioning (Orem)

Mike makes us feel like he is working on his home. He took the time to find the problem and resolve it. Thank goodness it was minor. Thank you


Always the Best




Review of Western Heating & Air Conditioning (Orem)

Love this Company. Our service rep,Mike, was superb. Made me feel like he was working at his own home. So he wanted to be sure it was done right


Super nice and on time!




Review of Western Heating & Air Conditioning (Orem)


We eastern heating and air good service




Review of Western Heating & Air Conditioning (Orem)

Good service


Great




Review of Western Heating & Air Conditioning (Orem)


love the maintenance agreement love the 100 consistent good service never a problem using you for 8 plus years




Review of Western Heating & Air Conditioning (Orem)

all service men are respectful, thorough, nice and full of good info. My furnace is 16 years old and has no problems due to regular maintenance. I love the honesty and integrity of the company. I would recommend them to anyone and do often.


excellent service




Review of Western Heating & Air Conditioning (Orem)

On-time arrival, professional assessment, quick service, and courtesy were included in my experience as a customer with this business. Mike M made the transaction a pleasure and he should be commended for his efforts.


Satisfied customer




Review of Western Heating & Air Conditioning (Orem)

Easy and convenient


Jeff M.

Jeff M.

Call for problem with excessive water coming from mini split heads. Checked condensation pump down in crawl space to see if there were any noticeable issues with it running it did not appear to have any issues with water being able to be appropriately pumped out. But on looking at refrigerant line set for the multiple heads of the home did notice beads of moisture through out length of lineset. Checked on outdoor unit and significant moisture condensing around lineset both suction lines and liquid lines. Checked refrigerant and suction side refrigerant saturation was getting below freezing with a negative degree super which should not be the case barely any heat transfer was taking place. It looked like airflow issues but the filter trays and evaporator coils on heads were clear of dust and debris but on inspection of blower wheels they were pretty dirty and caked with gunk from a few years of not being cleaned off. Blower wheels for 2 out of the 3 heads needs to be cleaned off for

Near W 200 S, Payson, UT 84651
Jeff M.

Jeff M.

Daikin Mini Split AC Service and Cleaning

Near W 200 S, Payson, UT 84651
Gabriel B.

Gabriel B.

I performed a furnace tune up on a 2016 Bryant system and a 2020 Amana system. They are both working properly. I adjusted the propane gas pressure in the Amana system to 6.42inW for a better combustion. See health report card for more details.

Near W 8800 S St, Payson, UT 84651
Jeff M.

Jeff M.

Call no cool. Found system when turned on at switch would immediately energize the inducer and when call for cool applied at thermostat it would turn the condenser on but no blower function was being initiated it inducer remained on. Visually inspected the control board for any anomalies and did find a significant burn mark on board. Board has failed. New control board installed and system turned on and began running. Refrigerant pressures while outside were looking off and outdoor unit began to show frost. Shut unit off and checked electrical connections for outdoor unit. Turned back on and pressures started looking better. Went to indoor unit to begin checking temperature split and upon checking temperature and documenting numbers the blower motor shut off while equipment as far as the AC kept running. Suspected thermal protection switch for motor had tripped. Opened blower cabinet and could smell an electrical burning type smell. Checked ambient temperature around motor and it w

Near Liddle Ct, Payson, UT 84651
Jeff M.

Jeff M.

AC service and check up

Near Liddle Ct, Payson, UT 84651
Ryan H.

Ryan H.

WSC AC tuneup. Ac is running properly no problems.

Near S 50 W, Payson, UT 84651
Wesley D.

Wesley D.

Blower motor is dead. Not under warranty. I’ll pick up new motor in the morning and get it installed when I come back. Water heater was running when I got here. Installed new motor. Blower motor is amping well and reading well electrically. Installed new filter that tenants had. 4” filter should be replaced no longer than 6 months. Due to the animals in the house I’d recommend replacing filter more often. System is up and operating at the time i left.

Near E 280 S St, Payson, UT 84651
Spencer D.

Spencer D.

Ac is working upon departure. The pressure switch in furnace needs to be replaced.

Near S 6300 W, Payson, UT 84651
Ryan H.

Ryan H.

Customer had another company do a bunch of duct work in the basement. Found that the return duct has been disconnected and we are no longer pulling air from the upstairs. Need a supervisor to come out and give a price to add a return air duct and reconnect to upstairs.

Near E 420 S St, Payson, UT 84651
Devante W.

Devante W.

Upon arrival spoke with home owner about ac possibly having a leak . So I began troubleshooting found that we were about 2 lbs low on refrigerant, quote customer cost for nitro leak test and dye leak test. Customer agreed to doing dye leak test and adding 1 lbs refrigerant. Call needs to be rescheduled to to properly charged system because evap coil is still frozen over . 81.2 / 53.9 Installed dye and charged system with 2lbs of 410 refrigerant. Ac is running upon departure and all ops are normal .

Near E 100 S, Payson, UT 84651
Jeff M.

Jeff M.

Call no cool. Evaporator coil is frozen over. Given the look of the old filter likely airflow related. Let system thaw out and try to run again if problem does not go away refrigerant is likely the culprit and needs to be addressed. If we are replacing filter every month we should probably look at getting ducts cleaned given amount of drywall dust, white dust present on old filter. Recommendations refer to estimates.

Near Brookside Ct, Payson, UT 84651
Ryan H.

Ryan H.

AC not keeping up with the thermostat. System unable to get thermostat below 75. Thermostat never satisfies so customer must manually turn it off from time to time. Performed 29 point AC tuneup/inspection. Overall the system is working ok for its age and the duct work issues. Poorly designed duct work is preventing the system from working optimally. Very high static pressures, not enough return air etc. filter had not been changed for a few months and was creating an airflow problem. Explained that there is a balance in Air conditioning and once that balance is messed up things stop working. I believe the poor duct work with the dirty filter were causing a large part of the problem. Took temp reading at the thermostat and got different reading from the thermostat. Thermostat is a very uncommon unit. Recommend customer replace the thermostat. This will help in terms of getting proper temp readings so the unit will actually shut off. The excessive run times are causing high amounts

Near S 500 E, Payson, UT 84651
Jeff M.

Jeff M.

Call no cool. Found unit has settled in the ground a bit and is being hung up by one corner of the condenser and the refrigerant line set. Initial observation of suction line it does appear like there’s a small leak in the braze give the refrigerant oil sign all over that side and was likely fractured open by the units weight being suspended by the line set rather than it sitting flush on the ground. Equipment would need to be uninstalled and the ground levels and adjusted so equipment would place its weight in its entirety on the ground and not on the refrigerant line set. Re installed and charged back up with refrigerant. Checked electrical health of equipment and even with refrigerant being low compressor is over amping on in its initial start up this will likely become worse when appropriately charged with refrigerant. Indoor coil is freezing not a surprise with low saturation temperatures but there is sign of rust developing in coil not abnormal given age it’s just weak spot

Near N 450 E, Payson, UT 84651
Easton F.

Easton F.

Teresa called us out today to come see why her AC wasn’t cooling. After going through the system I found that the capacitor on the condenser unit had gone bad. I replaced this today and Teresa also joined our Western Savings Club! AC was running when I left

Near S 950 W, Payson, UT 84651
Ben N.

Ben N.

The 2018 bryant ac was not working. The issue switch common wire had burned to ground. They need a surge protector to prevent other issues from happening. Today I did a 29 point ac tune up. He signed up for 5 msc plan. I put in a new filter today. Ac running when I left.

Near S 5825 W, Payson, UT 84651
Jeff M.

Jeff M.

Call no cool. Found thermostat to have bad batteries. Replaced batteries and unit came on. Checked temperature split, amp draws, and health of capacitor everything performing well. Batteries were cause of no cooling. System up and running on departure. Signed up on Western Savings Club. Compressor is over amping with LRA amps if we wanted to try to combat this recommend installing a hard start kit and it will help bring down the initial crank on amps being pulled. Recommendations refer to estimates.

Near N Loafer Dr, Payson, UT 84651
Jeff M.

Jeff M.

AC no cooling service.

Near N Loafer Dr, Payson, UT 84651
Spencer D.

Spencer D.

It was a service call. I ended up doing an the outside coil I ended up doing a full AC tuneup and cleanFrom there we found out that the blower motor needs to be replaced and the blower wheel is dirty, Both capacitors are testing well. Both capacitors are testing well. The TXV line is also clogged. I emailed the wes estimates and Clint will be coming out here Thursday afternoon.

Near S Main St, Payson, UT 84651
Jeff M.

Jeff M.

Call no cool. Refrigerant very low. Physical condition of liquid line showing residual oil all over the line suspected refrigerant leak at a braze joint on this side. Checked joints after removing oil and dust contaminants and suspected joint between filter drier and condenser unit. Tested with bubbles and leak found at this braze joint, refer to attached video. System would need to be evacuated of all refrigerant and ideally flushed with R11 because if this leak was present when vacuum was being applied its just pulling atmospheric contaminants that can lead to acids being created which will have a negative effect on longevity and reliability of equipment. Once this is done filter drier would need to be removed and replaced with a new one and rebrazed into the system. System would Ben need to be pressure tested and once passed would then proceed to a vacuum test and it should hold below 500 microns to pass. Then refrigerant can be weighed in and system should operate appropriately. A

Near 700 W, Payson, UT 84651
Jeff M.

Jeff M.

AC Service refrigerant leak detection.

Near W 200 S, Payson, UT 84651
Payson, UT - AC Service refrigerant leak detection.
Gabriel B.

Gabriel B.

I performed an AC tune up on a 2012 Bryant system. The system is working properly. I changed the filter for the main and the downstairs system. I turned the filter reminder alert off in the thermostat. System was working properly when I left. See health report card for more details.

Near 550E300N, Payson, UT 84651
Hunter B.

Hunter B.

Upon arival equipment was running fine, the issue was the thermostat wasn’t connected to wifi We rebooted the router We reset the WiFi and the phone to enable it to find the WiFi Tech support closes at 3 so we were unable to call support. Went into advanced program settings

Near W 1260 S, Payson, UT 84651
jake@westernheatingair.com

jake@westernheatingair.com

First year tune up Installed capacitor Ac running upon departure

Near N 700 E, Payson, UT 84651
Ben N.

Ben N.

The ac was freezing over. The refrigerant levels and air flow is good. They are running the unit at night when it is to cold. We are going to get a head pressure kit and come back this afternoon and put it in. I put in the head pressure kit. This will turn the outside ac fan to a slower speed if pressures go to low. When pressures rise back up the fan will go back to normal speed. This is going to help there system not freeze up. The ac was running when I left.

Near S 550 E, Payson, UT 84651
jake@westernheatingair.com

jake@westernheatingair.com

Ac tune up Replaced supco surge protector for furnace Ac running upon departure

Near S 300 W, Payson, UT 84651
Grateful To Our Clients Thank You Utah!
Brandon Kirk
Brandon Kirk
19:38 23 Sep 21
Easton was on time, very informative and personable. Western has never let us down with our different situations and houses we've had through the years.
Debbie Manning
Debbie Manning
23:55 22 Sep 21
Easton represented Western Heating and Air very well. He was thorough, patient, knowledgeable and answered my questions to my satisfaction. I did not feel any pressure from him to purchase new equipment.
KN Jensen
KN Jensen
16:04 17 Sep 21
They were professional, helpful, and knowledgeable. I will definitely keep using them. 💚
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