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  • We Do Things Right The First Time

Air Conditioning & Heating in Payson, UT

Google Rating
4.9
Based on 471 reviews

If you are in need of an HVAC contractor you can rely on, call the pros you at Western Heating & Air! We have provided heating, air conditioning and indoor air quality services to the residents of Payson, UT and the surrounding areas since 1995! Our award-winning service is unmatched.

Read a few of our reviews below to find out why your neighbors consider us to be their preferred heating and air company in Payson, UT.

Local Reviews
for Payson, UT

Western Heating & Air Conditioning (Orem) Rated 4.9 out of 5 stars based on 26 customer reviews
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Map of Payson, UT

ALWAYS GREAT!




Review of Western Heating & Air Conditioning (Orem)

Everyone at Western Heating is GREAT. Every time I have a service call they are prompt, helpful, courteous and respectful. I HIGHLY recommend getting on the annaul maintenance plan. Thanks, Tyler, for another great service call!


Response from Western Heating & Air Conditioning (Lehi):

Michael, we are so tickled by this fabulous review for Tyler B. Thank you so much!


Map of Payson, UT

Great service as always!




Review of Western Heating & Air Conditioning (Orem)


Response from Western Heating & Air Conditioning (Lehi):

Casey, it is great to see your 5 star review for Jeff.


Map of Payson, UT

Great service




Review of Western Heating & Air Conditioning (Orem)

Jeff and Branden were both professional and friendly, explaining all steps as they worked on resolving my equipment issues. A big Thank You to both of them


Response from Western Heating & Air Conditioning (Lehi):

So great Debbie, thank you so much for the review!


Map of Payson, UT

Qualified Tech, Great Customer Service




Review of Western Heating & Air Conditioning (Orem)

Ryan was knowledgeable and respectful. He listened and addressed our concerns thoroughly. His demeanor was pleasant and his knowledge of AC systems was evident. We also found the office staff to be extremely helpful and kind.


Response from Western Heating & Air Conditioning (Lehi):

Hi Cathyann, it is our pleasure to take care of you, your family and your home. Thank you for the 5 star review for Ryan H.


Map of Payson, UT

He was professional and very helpful. He explained everything to me.




Review of Western Heating & Air Conditioning (Orem)

Excellent service


Response from Western Heating & Air Conditioning (Lehi):

So great to hear Teresa, thank you for the 5 star review for Easton!


Map of Payson, UT

Great help in providing what was needed




Review of Western Heating & Air Conditioning (Orem)


Response from Western Heating & Air Conditioning (Lehi):

Hello Barbara, thank you for giving Jeff a 5 star review!


Map of Payson, UT

Great work, professionally done.




Review of Western Heating & Air Conditioning (Orem)


Response from Western Heating & Air Conditioning (Lehi):

You are so wonderful Jeff for giving Wes a 5 star review!


Map of Payson, UT

Great service




Review of Western Heating & Air Conditioning (Orem)


Response from Western Heating & Air Conditioning (Lehi):

Good Afternoon Debbie, your 5 star review for Tyler B is greatly appreciated.


Map of Payson, UT

it was fine




Review of Western Heating & Air Conditioning (Orem)

just had a quote.


Map of Payson, UT

Technician--Adam was the best




Review of Western Heating & Air Conditioning (Orem)

Definitely the BEST Technician sent out, thus far. Courteous and respectful and very knowledgeable. Didn't make us feel like another quick appointment. Thanks, Adam!


Response from Western Heating & Air Conditioning (Lehi):

Yay! Gwen we do value Adam so much, he is amazing. We appreciate your review!


Fast service. Friendly Tech.




Review of Western Heating & Air Conditioning (Orem)


Response from Western Heating & Air Conditioning (Lehi):

Debbie, we appreciate you giving our technician Parker a 5 star review!


thorough and convenient




Review of Western Heating & Air Conditioning (Orem)


Great service. Polite technician




Review of Western Heating & Air Conditioning (Orem)


Thorough and considerate




Review of Western Heating & Air Conditioning (Orem)

Derek was patient while trying to figure out what was wrong with our furnace. He listened to me as I tried to explain the problems we had been experiencing. I appreciate that he wasn't just trying to get out of there, but to make sure things were made right.


Great Service




Review of Western Heating & Air Conditioning (Orem)

Jessica was very professional and did a great job in our heating service. Also provided some on-site for a future install. Thank you!!!!


Excellent service




Review of Western Heating & Air Conditioning (Orem)

Very professional and courteous. Thanks.


Awesome serivce!!!




Review of Western Heating & Air Conditioning (Orem)

We would refer him to all our friends!!!


Great job




Review of Western Heating & Air Conditioning (Orem)


Always the Best




Review of Western Heating & Air Conditioning (Orem)

Mike makes us feel like he is working on his home. He took the time to find the problem and resolve it. Thank goodness it was minor. Thank you


Always the Best




Review of Western Heating & Air Conditioning (Orem)

Love this Company. Our service rep,Mike, was superb. Made me feel like he was working at his own home. So he wanted to be sure it was done right


Super nice and on time!




Review of Western Heating & Air Conditioning (Orem)


We eastern heating and air good service




Review of Western Heating & Air Conditioning (Orem)

Good service


Great




Review of Western Heating & Air Conditioning (Orem)


love the maintenance agreement love the 100 consistent good service never a problem using you for 8 plus years




Review of Western Heating & Air Conditioning (Orem)

all service men are respectful, thorough, nice and full of good info. My furnace is 16 years old and has no problems due to regular maintenance. I love the honesty and integrity of the company. I would recommend them to anyone and do often.


excellent service




Review of Western Heating & Air Conditioning (Orem)

On-time arrival, professional assessment, quick service, and courtesy were included in my experience as a customer with this business. Mike M made the transaction a pleasure and he should be commended for his efforts.


Easton F.

Easton F.

Today I came out for a furnace tune up. The system was installed by us just over a year ago. Everything tested really well all throughout the unit today! No problems or concerns. Thank you for calling us out!

Near UT-198, Payson, UT 84651
Jeff M.

Jeff M.

Call no heat for basement furnace. Inducer motor is seized on 1994 80% Day & Night. Furnace tune up performed on 2009 Bryant 95%. Overall system is performing very well considering age and known issues associated with this make and model of furnace. Igniter is on the high end of ohms in the acceptance range but does still fall in acceptable just something to keep an eye on. When performing safety check did find a rivet that is showing rust, given the history of known issues with this make and model it is a bit concerning. These furnaces have known issues with their secondary heat exchangers so it looks like this may be the beginning stages of this type of problem. We may be able to get it to qualify for the programs associated with warranty program created for the furnaces with these known problems. Given the size of the rust spot we’re probably still ok but recommend exercising caution with equipment performance. Recommendations refer to estimates. Given age of basement furna

Near 550E300N, Payson, UT 84651
Tyler B.

Tyler B.

I responded to a no heat call today. Upon inspection I found that that the batteries in the thermostat were dead. Once replaced the furnace fired right up. I recommended a tune up while I was here today, Sean agreed to the tune up and signed up on WSC and used the furnace tune up today. From the tune Up the only issue I found were the heat exchangers are starting to get bad hot spots and rust on them. I wasn’t able to find any cracks in them but did make Sean aware of them and recommended regular filter changes so the airflow isn’t causing overheating or freezing issues. Furnace was running when I left.

Near Goosenest Dr, Payson, UT 84651
Stephen  B.

Stephen B.

I showed up to find a gas leak. There was a slight leak out of the street 90 going into the furnace. Took all the gas apart and re sealed everything. Bubble tested all of the joints and got nothing. If the homeowner still smells gas I told her to contact us.

Near S 680 W, Payson, UT 84651
Tyler B.

Tyler B.

I preformed a furnace tune up today. From the tune up the only issues i found were the blower wheel is starting to get a little dirty and the blower motor is getting close to its amp limit. What this means is when it starts to over amp it could stop working at any point, if the motor goes out i recommend looking at replacement of the entire furnace due to its age and price of replacing the motor. I recommended adding a sediment trap to the furnace as it is now code and can help the furnace last longer. Shalla decided to not have this done today. Furnace was running when i left.

Near S 400 W St, Payson, UT 84651
Easton F.

Easton F.

Today I came out for a furnace tune up on a 2005 Lennox. While going through the tune up i can see many parts inside are starting to show their age. The blower motor has begun to leak oil, the ignitor is nearing its limit rating and overall inside the unit is fairly dirty. Today I recommend having the ducts cleaned to get a fresh start on dust build up on both the filter as well as inside the system, as well as cleaning the blower assembly. Everything was working when I left. Thank you for having us out today!

Near S 680 W, Payson, UT 84651
Ben N.

Ben N.

The water heater was not working. The filter at bottom was plugged, so air could not get into the burners. They need a tune up. Expansion tank is broken. Today I did a tune up and replaced the expansion tank. Water heater was running when I left.

Near W Utah Ave, Payson, UT 84651
Ben N.

Ben N.

I came to do two prepaid furnace tune ups. Today I did two furnace tune ups. There humidifier pads need to be changed. Both furnaces running when I left.

Near S 500 E, Payson, UT 84651
Brenan S.

Brenan S.

I performed one furnace tuneup at this location on a furnace that is 21 years old. I turned on my combustion analyzer outside and let it calibrate to fresh air. When I went into the home I immediately placed the analyzer into the supply air to check for carbon monoxide, and I found that there was no carbon monoxide entering the home. I continued with a tuneup and completed a health report card. During the tuneup I found that the filter was dirty and in need of replacement, the customer had a filter on hand and I replaced it for them. I also found that the capacitor was rated for a 6% drop and it is testing at 5.5% drop. The blower wheel is very dirty along with the motor and I do recommend cleaning at this time. I removed the blower wheel and visually inspected the heat exchangers and I did not find any signs of cracking, I did take pictures of the heat exchanger while I was inspecting it. I watched the furnace run for 20 to 25 minutes before leaving and it was operating correctly. The

Near Saddlebrook Dr, Payson, UT 84651
Asa@westernheatingair.com

Asa@westernheatingair.com

Performed a furnace tune up installed nov 2020 everything looks great extremely clean and everything tested within specifications. Changed air filter 16x25x4 and renewed WSC

Near S 300 W, Payson, UT 84651
Wesley D.

Wesley D.

Performed furnace tune up. System is operating within factory specs. Filter is clean. System doesn’t have warranty protection. We talked about the water heater making noises. System is up and running when i left.

Near E Canyon Rd, Payson, UT 84651
Asa@westernheatingair.com

Asa@westernheatingair.com

Had to replace a thermostat the other one was not working properly buttons wouldn’t change temperatures the hold button would not work installed a new thermostat did the furnace tune Up and found there was water in the inducer motor was able to drain the water out through the P-trap everything started working properly if issues continue he will let us know.

Near N 400 W, Payson, UT 84651
Jeff M.

Jeff M.

Thermostat issues. After a couple minutes fiddling around with thermostat did get the thermostat to start the blinking issue, but it would do intermittently and not continually at least during time looking at it. Tested transformer voltage it’s coming out at 27v typical for what we would see out of it checked connections for tightness on thermostat and control board all connections tight. Likely issue is our thermostat giving grief being something in the circuitry of thermostat. Recommended replacing thermostat. Replaced thermostat equipment able to run and perform as it should.

Near Brookside Ct, Payson, UT 84651
Wesley D.

Wesley D.

Changed out inducer motor. Rest of system looks good. Signed up on wsc. System up and running when i left.

Near S 6300 W, Payson, UT 84651
Tyler B.

Tyler B.

I preformed a furnace tune up today. From the tune up I found that the filter was dirty and the evaporator coil is pretty beat up on the inside. The beat up evaporator coil may cause some issues with the AC in the future. I also found that the furnace doesn’t have any external safety features to protect the furnace. Such as surge protector, safety wet switch, and sediment trap for the gas line. I recommend all 3 of these as surges and water damage aren’t covered under any warranty’s and the dirty gas coming through the gas line can cause the gas valve to get stuck open or make the flame burn dirty and to hot. Furnace was running when I left.

Near E 280 S St, Payson, UT 84651
Taylor G.

Taylor G.

Came out for a furnace tune up. This was prepaid monthly membership. I found the static pressure is a high before coil and after filter. The reason is that the coil is smaller the the furnace width. We need to replace the ac to match coil to the furnace to help air flow also wouldn’t be a bad idea to install an better filter. Everything was clean. I replaced filter. Furnace was burning properly. All other components are testing properly and working properly. See health report card for questions. System was working when I left the home.

Near N 1140 E, Payson, UT 84651
Easton F.

Easton F.

John and pat invited us out today for 2 furnace tune ups! One unit was installed by us in 2019 and the other was installed in 2002. The Main level unit (2019) is in great working order! Today I recommended adding a wet switch to the system to keep it under warranty and protect the unit in the event of any flooding. The Basement unit (2002) is not used very much and is in very good condition considering the age. Today I recommended an Igniter for this system as the current igniter is getting close to its limits of use. Thank you for having us out today!

Near S 50 W, Payson, UT 84651
Devante W.

Devante W.

Ran furnace tune found filter needed to be replaced, flame sensor failing and drain line cracked . Replaced flame sensor, aprilaire 410 filter and repaired drain line . At this time all ops are normal with system

Near W Utah Ave, Payson, UT 84651
Wesley D.

Wesley D.

Performed 2 furnace tune ups. Both system are running within specs. MAIN System. Filter is dirty on the main system and should be replaced to prevent over heating of the equipment along with better airflow. Electronics are running within specs and the gas pressure is good. Along with combustion analysis. After inspecting heat exchangers I noticed some hot spots and a little bit of rust. Heat exchanger’s are still good operating order. Due to the hotspots and a little bit of rust showing on the heat exchangers it’s definitely showing its age. Average life for equipment in Utah between 15 to 18 years and we’re right in that window. Best thing for the equipment is to stay on top of regular maintenance and filters being changed. System doesn’t have wet switch, surge protector, sediment trap or any IAQ. Because there are Servers and mechanical room I would definitely recommend having a wet switch. That way you’d be informed of any water down in that mechanical room. Downstair

Near S 6000 W, Payson, UT 84651
Gabriel B.

Gabriel B.

Customer didn’t have a furnace. She has a boiler heating system. We will be back in the spring time to do an AC tune up for her.

Near N Loafer Dr, Payson, UT 84651
Jeff M.

Jeff M.

Call for problem with excessive water coming from mini split heads. Checked condensation pump down in crawl space to see if there were any noticeable issues with it running it did not appear to have any issues with water being able to be appropriately pumped out. But on looking at refrigerant line set for the multiple heads of the home did notice beads of moisture through out length of lineset. Checked on outdoor unit and significant moisture condensing around lineset both suction lines and liquid lines. Checked refrigerant and suction side refrigerant saturation was getting below freezing with a negative degree super which should not be the case barely any heat transfer was taking place. It looked like airflow issues but the filter trays and evaporator coils on heads were clear of dust and debris but on inspection of blower wheels they were pretty dirty and caked with gunk from a few years of not being cleaned off. Blower wheels for 2 out of the 3 heads needs to be cleaned off for

Near W 200 S, Payson, UT 84651
Jeff M.

Jeff M.

Daikin Mini Split AC Service and Cleaning

Near W 200 S, Payson, UT 84651
Gabriel B.

Gabriel B.

I performed a furnace tune up on a 2016 Bryant system and a 2020 Amana system. They are both working properly. I adjusted the propane gas pressure in the Amana system to 6.42inW for a better combustion. See health report card for more details.

Near W 8800 S St, Payson, UT 84651
Jeff M.

Jeff M.

Call no cool. Found system when turned on at switch would immediately energize the inducer and when call for cool applied at thermostat it would turn the condenser on but no blower function was being initiated it inducer remained on. Visually inspected the control board for any anomalies and did find a significant burn mark on board. Board has failed. New control board installed and system turned on and began running. Refrigerant pressures while outside were looking off and outdoor unit began to show frost. Shut unit off and checked electrical connections for outdoor unit. Turned back on and pressures started looking better. Went to indoor unit to begin checking temperature split and upon checking temperature and documenting numbers the blower motor shut off while equipment as far as the AC kept running. Suspected thermal protection switch for motor had tripped. Opened blower cabinet and could smell an electrical burning type smell. Checked ambient temperature around motor and it w

Near Liddle Ct, Payson, UT 84651
Jeff M.

Jeff M.

AC service and check up

Near Liddle Ct, Payson, UT 84651
Grateful To Our Clients Thank You Utah!
Brian Berrett
Brian Berrett
02:26 21 Jan 22
Easton Frisby Did a fantastic job on maintenance and repair of our furnace. He answered many of my questions that were very complicated and couldn’t be answered by previous HVAC technicians from other companies. I hate paying money for things like air conditioner and heating maintenance, but they did such a good job that I signed up for a maintenance plan.
Kayla Thompson
Kayla Thompson
16:58 18 Jan 22
Taylor was awesome and able to return in a timely matter with part needed. Jeff was able to quickly diagnose what was going on with my system! Kayla was very helpful along with Rachel in office getting my rental unit scheduled very fast compared to other companies.
Catherine Shumway
Catherine Shumway
19:01 13 Jan 22
The technician, Brennan, was exceptional! During our follow up call he explained everything about the unit and its performance in detail, the adjustments made to improve functionality, and recommended an item I will have have done this coming year. Can’t say enough good things about Western Heating & Air!
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