Local Reviews
for Salt Lake City, UT
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Friendly Technician, Great Service
Diane - Salt Lake City, UT
Robert was friendly, efficient and very professional.
Response from Western Heating & Air Conditioning (Lehi):
Thank you so much Dianne for the 5 star review for Robert!
Fantastic service. Ty did a great job.
Sunny - Salt Lake City, UT
Response from Western Heating & Air Conditioning (Lehi):
So good to hear that Ty did a great job for you. We look forward to being at your service again.
Great Service
Timbra - Salt Lake City, UT
Great tech, fast and efficient
Grind it out
Aaron - Salt Lake City, UT
Mark and Travis put in a long day. They haven't finished the job yet but they worked nonstop from 8 AM to 7 PM. These two are respectful, friendly and professional.
Tyler B.
I responded to a no heat today. When I arrived the furnace was not running, upon inspection i found that the igniter was not turning on due to a crack in it. I called the landlord Wayne and got approval for the repair and also recommended a tune up to insure it keeps working this winter. Wayne agreed to the tune up and signed up on WSC today to get it. I preformed the furnace tune up today. From the tune up the only issue i found was that the flame sensor was reading low due to build up on it. I cleaned it off and it began to read just fine. I have no concerns at this time. My only recommendations is to change the filter out every month and that if a repair comes up that will cost around $600-$800 i would recommend looking at replacement vs repair as the unit is 16 years old and units typically last 10-15 years. Furnace was running when i left.
Devante W.
Upon arrival spoke home owner about furnace blowing cool air . I began trouble and couldn’t find any problems with furnace mechanical. I did notice that furnace was burning at a low gas pressure . Adjusted gas pressure to furnace ran system for about 30 minutes . All ops are currently normal with system and furnace is running upon departure.
Asa@westernheatingair.com
Had to adjust the gas valve to the back of the furnace. Got it adjusted and the furnace was running when I left
Tyler H.
There was a leak on tube connecting TXV. Brazed and reconnected tube. Charged with 410-A refrigerant. Ensured compressor was fully functional.
Taylor G.
No show on call. I called and the office called. I waited 15 minutes. Need to set up a new appointment.
Devante W.
Performed maintenance tune up on system . System is for 2003 needs a little bit of work done to it . Customer would rather get estimates for replacing unit . Customer will be contacting office to set up meeting with comfort advisor .
Tyler B.
I preformed a furnace tune up today. From the tune up I found that everything was running just fine. The flame was burning a little hot but I adjust the gas pressure to correct it. The filter was also bad and in need of replacement. I recommend a duct cleaning for the house as the furnace is in the crawl space and can suck up dirt and debris. Furnace was running when I left.
Easton F.
Today I came out for a furnace tune up. The unit i tuned up is a 2008 Goodman. Overall the system is functioning really well for the age. Today I recommended upgrading the quality of the air in the home. I spoke with Arthur about a humidifier and he wants to talk it over with his wife. Thank you for having us out today!
Asa@westernheatingair.com
After diagnosis found the bulb was going bad on homeowners air Scrubber. Replaced bulb and confirmed correct operation.
Ryan H.
Mini split in the detached garage not working well. Found the filters were plugged. Removed and cleaned filters. Unit is now working well. Recommend customer clean the filters regularly. Customer may want to consider having the blower wheel and the indoor coil cleaned to remove any dirt that has made it through the filter.
Asa@westernheatingair.com
Changed air filter for the upstairs unit also changed out the flame sensor and igniter the furnace was running when I left UV light air scrubber would flash on the furnace would kick on I adjusted the wires to word stay consistently on if homeowner has future issues with AirScrubber may have to replace the wire.
Asa@westernheatingair.com
Air flow assessment and preformed a furnace tune up, furnace had a high static pressure homeowner wants return air vents installed in the basement once say airflow assessment done to install in the most efficient place as possible.
Jeff M.
Air handler tune up. Filter was dirty on arrival and did replace with provided filter. Checked indoor electrical everything performing as it should and within manufacturer specifications. Evaporator coil and blower motor are getting a bit dirty and would recommend getting cleaned to avoid issues that can arise with the restriction present in the system. Recommend staying on top of filter change outs to avoid issues caused by that being a problem. Refrigerant measuring low but ambient temps not conducive to accurate readings. LRA on compressor is elevated and above manufacturer specifications. Water problem for system may have something to do with the dirty filter and the draining system but can not see where drain is and when trying to at least manually blow through it nothing was moving. May have a plug but it is vinyl tubing and sending compressed air through it may crest more of a problem than it currently present. Recommendations refer to estimates.
jake@westernheatingair.com
Bogo tune up Found major gas leak and repaired it Installed new air scrubber Added 1lb R22 Recommended duct cleaning Recommended blower cleaning Ac and furnace running upon departure
jake@westernheatingair.com
Called out to look at the hvac system for a mold/ mildew smell. Strongly recommend doing a full duct cleaning with a microbial fog through the duct system. Also strongly recommend uv light air scrubber to kill all airborne and surface germs, viruses, and dust allergens. Hvac system should be tuned up due to spotty maintenance.
Ryan H.
Customer says the AC is not working properly. It will run all day without stopping and then at night it doesn’t turn on. The reason it does not satisfy the thermostat is because the txv is not properly metering the refrigerant. It is stuck too far open and allowing too much refrigerant to pass through the coil. The VSAT was a constant 43 degrees. The temp split is only at 18. Tried to exercise the txv and get it to open and close and was not able to. AC was installed recently by any hour. Customer is very unhappy with them and wanted a second opinion. $49 waived per Robin. Need to discuss the situation with Brady to see how to proceed.
Tyler B.
I responded to a no cool call today. The unit was put in a month ago by a neighbor. The neighbor told them to add a hard start kit to the system to fix the problem. Upon inspection i found that the system had a super start kit on in witch does the same thing as the hard start. I also found that the buss fuses in the disconnect had gone bad. I told the customer but she did not want to pay the price for there replacement. I recommend going back to the neighbor that did the install to hav them replace the fuses. The customer had me give her the old fuses to show the neighbor the ones she will need. ***I do not recommend doing his repair yourself as there is potential do be shocked badly with the high voltage*** ***I recommend having a professional do the repair***
Ryan H.
Customer said there was a leak in the mechanical room. Found the leak to be coming from the condensation pump. There was a hose clamp around the vinyl tubing holding it onto the barbed fitting. The hose clamp was too big so when it was tightened down it changed the shape of the tubing allowing for a small leak. Removed the hose clamp and the damaged end of the tubing. Ran pump several times without any leaks. Customer said that during the install they were not able to get the heat pump to come on. Found a couple of the wires were not properly installed inside the furnace at the green plug. This was causing there to be no signal to the heat pump.
Ryan H.
AC not coming on. On arrival the thermostat was calling for cool but nothing was happening. Went down to the furnace and found that there was no power going to the control board. Found that the mounting bracket that holds the door switch was slightly bent. Someone had taped the door switch down but the tape had come loose. Because the bracket was bent the door was not holding the switch in. After straightening the bracket and pushing in the switch everything came on. Used the cloud app to check for previous faults or error codes. There are none. Watched the unit run it’s cycle. No other problems found.
Tyler B.
I came out to give an evaluation on how an AC is doing today. From that the only things i found that the airflow across the evap was bad with a .30 drop in pressure. This is due to the evaporator being covered in dirt. When i moved outside i found the refrigerant pressures where a little off, this is more than likely due to the dirty evap. I also found that the compressor is over amping when it starts up. This is pretty typical for it to due at its age (19) I’d recommend having a hard start kit put on to prevent any damage if the customer decides to repair instead of replace. If customer decides to replace it next year i still recommend cleaning the coil as the bad airflow will have negative affects on the furnace. AC was running when i left.
Kevin K.
Ac start up. Got here and the condenser was empty. Found a leak and fixed it charged ac with 12lbs 3oz. Need to return to finish charging ac.
Kevin K.
Ac start up. Got here and the condenser was empty. Found a leak and fixed it charged ac with 12lbs 3oz. Need to return to finish charging ac.
Jeff M.
Call for no cool. Found condenser disconnect had been pulled by a previous company that had come out to repair unit. Motor was suspect of having failed. Checked free spinning of condenser fan motor and it was definitely seized but with a little leverage it came loose and the equipment was able to run and cool. Given condition of fan motor and the likelihood of their being refrigerant oil problems because of the inability for the condenser to cool refrigerant we may have issues in the near future with compressor overamping, seizing up, or overheating because of the lack of effective lubrication provided by the refrigerant oil that’s likely been damaged because of overheating issues related with no airflow through condenser while running. Recommendations refer to estimates.
Robert P.
Came to residence for double ac tune-up on one ac system in the basement and one in the attic. Equipment functional upon arrival. Upon inspection of the basement unit, I found the blower wheel was slightly dirty but not too bad. I did see there is some oil leaking out of the blower motor, indicating the bearings are breaking and the motor will likely die soon. I also found the static pressure is high in the return and in the blower compartment, causing extra strain on the motor. The homeowners were already aware of these things from past visits and will wait for the equipment to die completely before replacing it. All other parts and measurements are good. Moving to the attic unit, I found all electrical and mechanical components are operating properly. All electrical, static pressure, and temperature measurements are within manufacturer specifications at this time. The older outdoor condenser on the left is starting to show some wear. The fan motor has a lot of visible rust and we
Robert P.
Came to residence for ac tune-up on a '12 Trane ac system. Equipment functional upon arrival. Upon inspection of the indoor unit, I found the 20x25x4 filter was dirty and replaced it. I found the internals, including the blower compartment and the evaporative coil, are clean. All mechanical and electrical components are operating properly. All electrical, static pressure, and temperature measurements are within manufacturer specifications at this time. The unit is functioning correctly and smoothly. Moving outside to the condenser, I found the disconnect and underneath the electrical panel were very dirty. I cleaned these areas and washed down the unit at the end of my inspection. Both the compressor and fan motors are operating correctly and all associated measurements are within their proper ranges. The inner electrical components are also functioning well and all associated measurements are good. The refrigerant levels are right where they should be and the whole system is cooling
